Tag Archives: Bell Canada

Only Child why no posts for awhile

I have not disappeared off the face of the earth, although sometimes that sounds like a good idea. But I am stubborn and determined, despite being very cranky this winter. But for good reasons – and these reasons are why it has been awhile since I posted here.

My intent is to resume posting – at least every other week and hopefully getting back to weekly postings.

So what has been in my way?

Well, one of the biggies is sporadic or no Internet access – for just over a week late in February. Even my land line went on strike off and on. Combination of old phone wires and old modem and bad luck. I got a new modem and the fibre connection – which is fine with the Internet but I don’t like it with the phone. I have to keep the modem on 24/7 so the phone will work. The 24/7 is okay but not the phone’s dependency.

What’s wrong with this picture? The modem has a battery, but if there is a power failure the battery lasts for only 4 hours. For major power outages that is not acceptable. You might be able to phone the hydro utility, a family member or friend during that time. But if for some reason you have to call the family member or friend or 911 after that and can’t… I’m a senior and need my land line to be an actual land line – not off in cyberspace land. And don’t tell me to get a cell phone – they operate on batteries, so will run out of juice. During the big power outage in southern Ontario in December 2014 (thanks to the ice storm), my landline was my lifeline to my friends and my son. There was a boarder living here then – she had a cell phone and couldn’t use it because it needed recharging.

From another era. Are we too far in the other direction?

Bell Canada smarten up here.

The other biggie is the weather in southern Ontario (and elsewhere -no one has been spared). Too much snow, too cold, mixed precipitation, rain on its own, damaging winds (fortunately the power didn’t go here in Toronto then and I had just had the new Bell fibre system setup and connected two days before). Among other things, I have had to move a dental appointment three times because of weather. It is now on hold until spring, unless it turns into an emergency. Dealing with this weather is and has been horrendous. Below are a couple of shots I took of the outside – at the beginning of one of the big snowstorms.

Above photo – recycling bins waiting to go to the curb. Hah!

 

My backyard patio – where I eat in summer.

The list goes on and on. I swear on one of my pile of mystery books that 95 percent of my problems are not caused by me – they come from what I call “outside” but I have to deal with them. From what I hear from others, I am not alone with this scenario. Many others have been hit with a lot of bad luck since January 1 of this year.

I am a Sagittarius and for 2019 Jupiter is supposed to be my ruling house, meaning lots of good things happening. Well, you astrologers and would-be astrologers, that is bunk and some of us are living proof of it.

Could it be something in the air causing all of this?  Or? (You substitute what you think here).

And what do you think anyway. How is your 2019 so far?

For the record a few good things have happened in my life this year. But the balance of good to bad (or should that be bad to good?) is lopsided. They say that into our life some rain must fall – my emphasis on the some. But we are getting hit with torrents of rain (metaphorically speaking) t seems.

So, my personal way to deal with this? Go after the big trouble-makers/big problem causers and let the rest slide. Connect with the people in my life who really care and I really care about. And

WRITE! WRITE! WRITE!

I am a writer after all. See my website for more on that.

Like author John Irving once said
“Half my life is an act of revision.”

Cheers.

Sharon

Only Child Writes

 

Beyond Faith book cover

 

 

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Filed under Computer problems, Extreme Weather, Family and Friends, Good and Bad Luck, Life Balance, Life demands, Problems

Only Child on why so angry – sometimes

This scary miserable little person is making another appearance this week because the snafus coming from others continue to happen, leaving me to deal with the aftermath.  People ask me why I am so angry? This is why and I’m going on the record that I am not angry all the time, but would like less cause to be angry so I’m angry just a minuscule part of my time.

Since last week the following has happened – so far. If some sound weird, they are all true. As a former journalist, I still try to stick to the truth, although the telling is “as I see it” as a late Toronto radio personality used to say.

Here we go:

1. My current phone and Internet bill which I get mailed (yes, regular mail) to me, didn’t arrive. Fortunately I also have online access to my bills so could check it so I can pay it. But I still decided to phone Bell Canada to find out what was going on. They did send it out. So, it could be Canada Post messing up. I’ve had mail addressed properly to me go elsewhere, including to someone also in Toronto with the same address except the extension (road, street) is different than mine. I also get his mail occasionally. If the postal carrier dropped it in the wrong mail box in my neighbourhood, unless the person knows me they might just have dumped it back in the mail.  From experience, I know that can take weeks for it to be re-delivered to the correct address. The Bell customer service rep checked to make sure there was no funny business going on with my account – he couldn’t find any. When I asked if there was any discounts offered for seniors, he went into a long explanation about a new way to get Internet which I’m not interested in at this point. So I told him. So far I was polite but when he started pitching this service again, I gritted my teeth and said I just told you I don’t want it and thanked him for checking on the other and the conversation was ended.

But he never said he would get my bill resent, although future bills will also still be sent by regular mail – as long as Bell and/or Canada Post don’t screw up.

And if you think I’m being a Luddite here, I have good reason. A few years ago I changed my method of receipt for my heating bill and the Gas company screwed it up – mixing it up with that guy at the similar address and closing my account. Somebody got you know what from me, but it was fixed. And I returned to bills by regular mail.

2. This is the one that really upsets. me because it hits at my book Beyond Faith and book sales. Beyond Faith is available in print and e-copy to order online at the usual suspects – Amazon, Barnes and Nobel – but in Canada also through Chapters Indigo – the big bookstore chain here. The book can be ordered online at their sitet and usually the print version can be ordered through the bricks and mortar stores – from the actual stores. Well, there is a note under available online that says “unavailable in stores” which is not the package my publisher has with the distributor, Ingram. I found this out  (I had thought it meant there were no copies in the stores yet) on Saturday when I visited one of the book chains small Coles stores. The manager was very enthusiastic about getting copies of both Beyond Blood and Beyond Faith and having me do a book signing in the store one Saturday afternoon. While I was there, she went into the system to order the books – no problem with Beyond Blood, but she couldn’t order Beyond Faith. She said to contact my publisher and when it was fixed she would be happy to order in copies and have me do a book signing session.

I emailed my publisher as soon as I got home, explaining the situation and also that small independent bookstores have ordered the book in at my request and it is in the store (I checked in person). He got on it right away – said it was probably a glitch when Ingram, the distributor put it into Indigo-Chapters online. The publisher got on it right away, emailing Ingraham and re-iterating the contract contents he has with them and asked them to fix it. He ccd me.

That was three days ago. I checked BF on Indigo-chapters website. Still saying not available in stores. It better get fixed this week because April 18 I’m supposed to be part of a Crime Writers’ Canada presentation at one of the mid-town bigger Indigo bookstores and they need to order in copies of Beyond Faith for that.

And I still haven’t received my corrected CARP membership card as mentioned in last week’s post.  The old one expired February 28 and it’s March and I can’t get my benefits. I decided to go above customer ?service? – yes there are names for all the board, including Director of Communicaitons, but no email address.

With this widespread seemingly endless list of sanfus, i can’t help wondering if someone out there or up there (word beginning with “G”) has something to do with it. Call me crazy, but i don’t think it’s in the water, as the saying goes.

No wonder I get angry sometimes. I think I have the right to feel this way. At least it get me going to get it fixed.

What is the most recent snafu you have had to deal with? Or are you lucky and get little or none?

Cheers.

Sharon

Only Child Writes

Beyond Faith book cover

 

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Filed under Beyond Faith, Books, Life demands, Only child, Utiiities

Only Child has a ton of problems

Only child ponders too many problems

Only child ponders too many problems

Just got back last night from holidays visiting my cousins in various places in southern Ontario. Visit was relaxing and enjoyable but trouble began when trying to get home.

I like travelling by train. It is in my blood as my late father worked for the railway as a time-keeper. Since he died, railway travel has changed in many ways including the company created to run rail passenger service in Canada. VIA rail has not been exactly good to me.

When I reserved my “tickets” by phone they emailed me the boarding passes and a link to subscribe to their alert system for updates to my email. I don’t have a cell phone, so text wouldn’t work for me.

No problems on the train going to Waterloo, but the return trip from Grimsby turned into another nightmare (I have had issues coming home by train before in other years). I got my alert about half an hour before train time. The alert said train was arriving in Grimsby on time. So I shut down my laptop.

At the station my cousin who drove me there and I waited and waited for ages. There was no wi-fi in the area – she checked with her smart phone. So no point turning on my laptop and checking my email. She phoned her husband and had him check it out. He texted her back with a message that he had signed her up for the VIA text alert for this train (coming all the way from New York City early yesterday morning). She got two alerts of late times for it to arrive in Grimsby and before there in Niagara Falls, Ontario.

It finally arrived one hour and 15 minutes late. I was so upset that I fell at the top of the narrow metal stairs where you board the train. True, I had bags and my laptop in its padded case (well, I was travelling) but the VIA employee didn’t help me with the suitcases. They stand at the bottom so it is kind of backwards to take your bag up the stairs. I didn’t hurt myself and it appears all my belongings were okay.

But I was very angry and I screamed, but said “I don’t need medical aid – this train has been delayed enough.”

Then someone helped me carrying my bags to an empty seat.

Once settled and the steward came to check my boarding pass, I asked what caused the delay. He said something vague about at the US/Canadian border. I clarified that it was the Canadian border police, but he wouldn’t say what – just a vague answer that it can depend on the official at the border. He did say (in answer to my question) that it didn’t happen often.

The young woman across the aisle had heard all this and she came over. She said she got on at St. Catharines, Ontario (stop before me), the station there was closed and there was just a robotic announcement that there was a delay but no time given. The Grimsby station is just one of those tiny enclosed shelters that seats a dozen or so people, often not even open. It looks like a pop-up retail place.

The young lady went back to talk to the steward. She returned and told me there was a problem at the border – one family when talking to the border police (who come on the train) said they couldn’t find the husband on the train. There was a bit of a language problem (obviously not French as VIA rail employees are bilingual English/French – Canada’s two official language). Apparently the “missing fellow” had gone to another coach and had been processed by the border police okay. Finally the border police found him – we figured by taking a family member through all the cars until they found them.

The young lady and I agreed that the whole family causing the problem, in particular the man, should have been tossed out of the train and not allowed to stay in Canada for causing all those problems.

As the train arrived in Toronto (one hour and 15 minutes late), the arrival announcement was made and again (they did this last year too) they gave the farthest away place to get a taxi. VIA still doesn’t know that taxis line up right outside the west front door of Union Station.

VIA didn’t cause the problem; but they don’t handle all their notifications so passengers can find out.

Heads are going to roll here – when I have time to do something about it – at the very least send a complaint about VIA rail procedure – notifications and closed stations in particular.

But I have another problem – when I turned on my laptop and desktop computers this morning the Internet wasn’t connecting and then it came and went. Could get into my email program on both computers, though – so far. Called Bell Canada (my ISP) and they did some checking at their end. They think it is a cable at my end and are sending a technician who is supposed to be here today between 3 p.m. and 5 p.m. He better show up and fix it. I have work to do and some of it requires being online and some requires phone calls which I had planned to do this morning. I also have to run errands to get some groceries.

I think that God might have it in for me – he didn’t cause any of these problems – but he didn’t listen to me when I asked that everything be working right with the train service home and my Internet service. At least I got home okay – finally. Now God has to make sure this Internet Cable problem get fixed pronto today without complications and it must stay fixed.

All these unwanted problems raise my stress level which affects my precarious physical health.

My garden is still lovely, though.

Cheers.

Sharon A. Crawford

Only Child Writes

 

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Filed under Alphabet list, Anger, Anxiety, God, Holiday Travel, Life demands, Only child, Problems, Railways, Stress, Train Stations, VIA Rail

Only Child on trust

Only Child and her son Martin -  one of the few people she can trust

Only Child and her son Martin – one of the few people she can trust

Who do you trust? Do you trust anyone? Why and why not?

Over the years I have learned that trust is worse than fleeting. I used to be this naïve person who had trust, even if it was in the form of praying for things to be all right.

Not anymore. I can count on my fingers the people I can trust. As for organizations (religious, utilities, and otherwise – hell no). It used to be I could get up in the morning and feel safe, feel that it would be a good day.

Not anymore. Always I have a hassle and/or problem hanging over from a previous day. And more are always lurking unexpectedly around the corner. This unending list includes the weather, utility problems, house repairs (impending, some done but not done properly – read Nigel Applewaite and the bad job he did four years ago on waterproofing the outside of my house – he didn’t dig deep enough and I shouldn’t have trusted him), health issues, family, computers, finances, etc. – not necessarily in order of importance.

The bottom line is I have learned from my experiences to be wary of who and what I trust. I try not to take anything for granted because you can bet once I do I get screwed somehow, somewhere.

What is the answer?

For me, it is trusting myself, doing and going it alone as much as I can, keeping in mind I can reach out to the under 10 people I can trust.

And oh yeah, dishing out repercussions to the culprits who mess up my life – but picking and choosing which ones and letting others go.

Not letting go will be one of the latest – Bell Canada’s screw-up for the static on my phone. They emailed me about doing a survey on their service about this – the technician hasn’t shown up yet. To add insult to injury the email did not contain a link to the actual survey. But it did contain the name of the customer service VP. She’s getting s*** once a technician has actually been here.

More anon, like maybe next week’s post on Bell Canada – the ding-a-ling company.

 

Tomorrow is Canada Day July 1. Enjoy it – despite yet more rain and possible thunderstorms.

And for my American followers, Happy July 4 coming up this Saturday.

 

Cheers.

Sharon A. Crawford

Only Child Writes

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Filed under Anxiety, finances, Health, Life demands, Only child, Problems, Rain, Snafus, Stress, Trust, Weather, Worrying

Only Child’s good, bad and ugly 2014 list

Only Child's damaged evergreens and new growth

Only Child’s damaged evergreens and new growth

As 2014 soon ends, many people are making resolutions for 2015. Before I do that, I have to let go of 2014 with my summary of what I thought was good, bad and ugly. Here is a partial list. Some individuals/organizations/ things are on both because they behaved both well and badly. The ugly are the worst offenders – what I never want to see again.

The Good:

  1. My son Martin – he is at the top – for helping his old mom out so much, not just helping with computer stuff, but helping with house stuff, including offering to pay for a much-needed living room chesterfield when I get one this coming spring. Hot on his heels is his girlfriend, Juni, for helping me sort out my digital camera usage and photos. More on Martin’s goodness in last week’s post (for what he did in December 2013). See https://onlychildwrites.wordpress.com/2014/12/23/only-childs-meaning-of-christmas-2/
  2. My garden (spring, summer and fall) for providing a sanctuary of colour, fragrance and creativity.
  3. My health – what is good about it. I can still walk most days and garden and still am able to live in my home.
  4. My home, especially now that the boarder has moved out and I have my home back.
  5. God, for when he does listen to me – on a few big things such as getting the boarder out and making my new novel publication and book launch, etc. happen.
  6. My city councillor, Janet Davis and her staff for helping me out when city departments don’t do their job and/or are rude.
  7. The incredible Grace in Bell Canada’s resolution department for straightening out bad service issues including incompetent, unfriendly and rude technicians and call centre and billing department staff. And for taking $50 off on my Bell bill for the company’s screw-up and bad service.
  8. My bank branch for being so helpful, especially when one of their tellers screwed up when I paid a bill and took it from Utility (water and waste) instead of Property Taxes. The manager went out of her way to get the funds transferred back to me, including the interest charges for “late payment” and wrote a letter to the City of Toronto Property Tax Department about teller error not any non-payment on my part. So I still have my stellar paying-on-time status here.
  9. Mike, the handyman, for being top-notch and quick in repairing/upgrading in plumbing, electrical and also painting, etc.
  10. My friends who help me, especially Bob (who recommended Mike), Tanya and Alex, Marlene, Kathy, Carol and Al, and the librarians at the Toronto Public Library branches who are supportive of my books, doing readings and teaching workshops at library branches.

The Bad:

  1. God, for the too many times when he doesn’t listen, for the horrible weather he brought us worldwide in 2014 (and December 2013 too) and not repairing all the damage he caused to all our trees and gardens from the December 2013 ice storm in southern Ontario, Canada .
  2. The boarder for turning into a pain in the ass, taking over rooms in the house she wasn’t entitled to, leaving a dirty mess when she moved out – she was a boarder, not a renter.  Note here: I did take her in when she had nowhere else affordable to go. She overstayed her “welcome.”
  3. Any of the six utilities and their staff who screwed up with service.
  4. Toronto 311 call centre for one person’s rudeness and patronization and at first not even going to put in a complaint and request. I sicced Janet Davis’ staff on him.
  5. Toronto’s garbage collectors – or two from the garbage truck that picks up the green bin (veggie and the like scraps, used facial tissues) who missed one bag (not the same bag each time) three times in October and even after my complaint, did it again in December. Don’t have these problems with the actual garbage bins and recycling bins as they are handled by machine from the garbage truck.
  6. Telemarketers and their comrades in email. The pox on them.
  7. The weather itself – it is extreme all over. Nowhere on earth is good and safe to live.
  8. Time for running off at more than the mouth with the result we are running around in circles.
  9. Any stressors who interfere with people’s health.
  10. Health again – not just mine but many of my female friends between 50 and 70 have so many health problems, some big, some not. But all interfere with our quality of life. I don’t believe this is just from getting old.

The Ugly:

(the worst from the Bad list): the extreme weather, God (the bad parts), the former boarder, health issues and time-stealers.

So, what will 2015 bring? We shall see. I’m planning on tackling the time issue and will be deleting and delaying as much as I can. And focusing on what is important.

Happy, prosperous and healthy 2015 to all.

Cheers.

Sharon A. Crawford

Only Child Writes

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Filed under Bank service, Extreme Weather, Family and Friends, Garden Destruction, God, Health, Health Seniors, Home and Garden, Ice Storm Southern Ontario, Ice storm Toronto, Martin Crawford, Only child, Sharon A. Crawford, Stress, Time, Time management, Toronto