Monthly Archives: July 2018

Danforth massacre turns Toronto around

Only Child and Mom

When I was a child, my mom and I used to head for Danforth Avenue or The Danforth as it is called in Toronto to shop. Usually on a Saturday. This was back in the late 1950s and early 1960s -before the subway ran under the Danforth. We would take the Broadview bus from around the corner where we lived and transfer to another bus a few stops afterwards. This bus took us to one short block north of the Danforth. Mom and I stopped at the butcher’s, several green grocers and the now defunct Kresge’s, Woolworth’s and The Met. Sometimes we even bellied up to the lunch counter in The Met for a hot dog. Every Easter season we were in and out of hat shops trying on hats until we each  found our perfect hat for Easter Sunday. And when my feet grew a little more we visited a particular shoe store where I stood on a machine and stuck my feet underneath the “camera” part to get  my feet measured for new shoes.

Then, the only scary thing, the only blood was at the butcher’s – mainly on his white apron from splashes when he cut the meat. The floor was covered in sawdust, not blood.

Fast forward to this century and now I am back living in Toronto – back almost 20 years. Mom passed away years ago, but I still shopped on the Danforth – at green grocers and now health food stores. I often would stop to rest at the small parkette at Logan and Danforth Avenues. Sometimes I ate at local restaurant with family and friends. I always felt safe – even in the crowds for the annual Taste of the Danforth in August.

That all changed with the massacre on Danforth from Logan westward a few blocks. When the area was turned into a massacre site. When a young man named Faisal Hussain became a murderer,  firing his gun at people. When our world in Toronto just nose-dived to a low in safety. This is a peaceful family area – not late-open nightclubs, not a gang war area But all that changed at 10 p.m., Sunday, July 22, 2018. So far the murder count is two, with the injured at 13, and the killer dead from a gunshot wound. My son referred to it as something unimaginable, akin to a US style gun attack.

I’m not going to post graphic photos of the massacre. I wasn’t there to take them, although I was there a few hours before it happened to shop. But I am providing a few links to stories about this massacre which you can view or not as you wish.

News update to now

More news

A community restaurant owner speaks

Teen killed in  mass shooting identified

Yesterday I posted the following on my Facebook page.

Horrific what happened on the Danforth last night. It is a place where I shop regularly and also eat out there sometimes. Was there near Logan (Carlaw and Danforth) earlier last evening at Healthy Planet. I feel for those who were killed, injured and anyone there and their families. As for the murderer, he got what he deserved.

That last line sums up how I feel about the murderer. So what if he had mental issues. His parents posted that he had mental health problems and all the drugs that didn’t work. What about therapy? Maybe a good therapist would have spotted this possibility. Maybe… Well, that’s after the fact and too late for his victims, for their families, and for all of us in Toronto. I still stand by my beliefs –  except for police officers in the line of duty where necessary and anyone who kills in self-defence and in wars, killing someone else is wrong and the guilty should get the death penalty or at the very least, a life sentence with no parole, no day passes – ever. Canada hasn’t had the death penalty for years but a life sentence isn’t life. And never mind the “not guilty by reason of insanity” – it should be “guilty by reason of insanity”.

Don’t get me going on that.

One thing is for sure. I will not stay away from the Danforth – or anywhere else in Toronto I choose to go because someone might start shooting in the area when I am there. That would be losing my city. That would be giving up. That would be giving in to violence.

Now, I hope the city’s mayor, police chief and the provincial and federal leaders do something about all this. Toronto’s mayor had just started to do something. We need to get guns off the streets and out of the hands of people like  Faisal Hussain. How this can be done I don’t know. If anyone has any ideas, please comment.

Cheers.

Sharon

Only Child Writes

 

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Filed under 1950s, 1960s

Is Retail Customer Service a Myth?

Only Child contemplating bad customer service

I’m beginning to wonder if some retail outlets are now operating under a hidden slogan. Something along the lines of  “The customer is never right; but we are” or “We do as we wish and the hell with customer service.”

My recent experiences in two big retail chain stores are making me wonde.

 

Is this the new wave of customer service?

First off – Shoppers Drug Mart. Double Whammy here.

Shoppers has the penchant for suddenly stopping carrying certain products, which is their prerogative.  But when it isn’t across the board with all stores and when it gets even pickier, i.e., one selection of a particular product at one Shoppers’ store, you begin to wonder what’s the idea behind it.

I was in my local Shoppers last week to buy a specific product on sale that week – PC tinned pink salmon. I had bought it last month and before that at this particular Shoppers, but it wasn’t there last week. PC tinned sockeye salmon and one other PC tinned salmon were available, but not on sale. There was no space and no price sign (sale or otherwise) for the pink salmon. So I talked to the manager – he checked and that branch is no longer carrying the pink salmon but he gave me a rain cheque and clarified that I could buy the salmon at another Shoppers Drug Mart. I said it was too hot to walk to Woodbine (the next nearest Shoppers) and I wasn’t friendly about it.

The second whammy. Another customer and I were looking for help with products and there were no clerks around in the store (except in makeup and checkout). So, the other customer boldly opened the “Employees only” door and called out – twice she had to do it. And I stuck my head in and said “me too.” The other customer claimed she had been waiting an hour  for someone to bring her some Sprite pops cans. I think she was exaggerating – but I do remember someone asking for some pop earlier as I went about collecting what I wanted to buy. The store manager finally came out and told her they were out of Sprite. You can imagine her reply…and I don’t blame her.

Over the weekend in  my local No Frills grocery store, they were not only down to about a dozen bananas of dubious quality, when I took my four purchases to the express checkout I ran into grief. Two of  the purchases – two containers of I Can’t Believe it’s not butter were on sale at another grocery store, so I had that store’s flyer to do a price match – something No Frills does. Imagine my dismay when the young clerk said they don’t do price matching anymore at the express checkout. I said, “I didn’t see any sign for that.” He pointed to a tiny sign posted  up on the side of the debit machine.

Huh? By then you are way in the checkout counter with one person behind you, putting her groceries down. I pointed this out to the clerk and that I had only four items. And I finished with “It might help if you put the sign up right at the front so people can see it before they put down their groceries.”

He didn’t make me go to another cashier and honoured my price match. But he got his just desserts, thanks to the lady right after me in the checkout. Never have I seen what goes around comes around happen so fast;  because if this price match is now a no-no at Express to save time, well the lady after me just foiled any quick move through the cash with a price check – a dispute in the price of strawberries.

Mentally  I was cheering her on.

And you may know, both No frills and Shoppers Drug Mart are part of the big Loblaw chain owned by Galen Weston Jr  since 2006, and who in 2017 t00k over as CEO of the  big parent company  George Weston Ltd. from his father. Galen Weston Sr. Junior is worth 9.3 billion according to a Wikipedia article on him.

Is this the new way he is doing business? Make it difficult for the customer?

I’ll have him know that the competitions, the Rexall drug store chains are making waves in Ontario. And there is another grocery chain, Metro,  that owns Food Basics as well.

Better watch out Mr.  Big Business. Your competition has some better customer service tactics. No Frills doesn’t offer rain cheques, but Food Basics does.

What are some of the “no” or “bad cust0mer service issues you’ve run into lately?

Let’s start  posting comments here.

Cheers.

Sharon

Only Child Writes

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Filed under Customer Service, George Weston Limited, Loblaw chain, Shoppers Drug Mart and No Frills