Tag Archives: Consumer action

Banks card security procedures stymie card holder

Pondering the complications of online bank security changes

Both my bank and my credit card company have new security measures for their clients. While I applaud this step, it thumbs down for their procedures to do so. Why? Because they are making it difficult for the avtual card holder to do the changes. I thought these security measures were for our benefit, but if we can’t access our accounts, something is wrong.

Take Scotiabank’s new debit cards. Traditionally, you kept the same debit card, same number for ages (unless the card was stolen, lost, or mangled). I have had the last two happen to my debit card over the years. No problem getting a new card and get it working – including for my online account. And that’s where the problems are now happening. Here’s my story and I’m sticking to it.

Last Friday a new card arrived in the mail. No warning ahead of time from Scotiabank – by regular mail or in an online notification at my account. Remember, old debit cards have no expiry date so unlike credit cards you can’t check to see when the new card is expected to arrive. The new cards do have an expiry date, which will help somewhat for the future. But for now I decided yesterday afternoon to go to my bank in person and get all the changes made.

No problem with changing my card number for in-person banking. But the teller couldn’t change my online account because she didn’t have my password. I didn’t either – on me. I don’t carry my passwords around with me. She explained how I could to change it online. I wasn’t happy about the situation and said that I would have problems.

And boy did I – worse than anticipated. I wasted the rest of the afternoon with this. Starting with my laptop I tried to change the card number in my account but each time I tried to log in it kept going back to the old number and flashing ERROR # etc. at the top. I even changed my password. Didn’t work. So I called Scotiabank customer service and got a very patient helpful rep.

First she tried to help me fix it on the laptop. Didn’t work. Then we tried my desktop computer. At first it kept doing the same return to the old card number and wouldn’t let me in. Finally she had me click on something else and got me to the security questions which are necessary for this change. (That didn’t happen on the laptop). Finally we got in. Because computers are linked when I went to my laptop, I got in to my account immediately.

I thanked her profusely for her patience and help and got the Scotiabank phone no. to put in a complaint. I was very clear that the complaint was not against her or the teller but against the card being changed with a changed number  at all without any notice and the setup up for changing it on line (Instructions not in the cover letter with the card from Scotiabank). Again I got a sympathetic bank rep (so far – we’ll see what the result of my complaint brings). Again I was clear that my complaint was not against the teller or the customer service rep. – if anybody, it would be the assholes (pardon my language – I could use stronger language) who initiated this change and decided on how it would be done.

As for the credit card change – that is another bank and so far all I have done is go online to my account. After I enter the password I get this box about all the new security measures and the procedures for doing so. There are points in it to click on for more info. I did this. But I couldn’t see all the information because you couldn’t scroll down the pdf.

So I phoned to get some help. Got through to someone called Sarah right away and complained about the faulty design. She agreed and put me on hold and never came back. I was on hold for over 15 minutes before hanging up. Definitely I will be putting in a complaint about Sarah – if I can get through. I’m still mulling over whether to cancel my card and get another one from another bank….but why should I have to do this?

What do you think of this? Is security getting too complicated for the card holders to get around? Or am I just a luddite?

Cheers.

Sharon

Only Child Writes

 

 

 

 

Advertisements

2 Comments

Filed under Bank service, Bank service complaints, Banking, Consumer action

Only Child’s thoughts after the big hurricane May 4 in Southern Ontario

Calm few days after the storm

The day after the big wind storm – hurricane wind levels in Toronto – I was on my knees clearing out my garden. Not debris from the wind, but part of the annual clean-the-garden-in-the-spring ritual. Out of the corner of my eye I saw the man walk by. Although I didn’t know him I said, “good afternoon.”

I’m glad I did. Turns out he was a friend of Marie one of the seniors across the street. Marie had some damage to her roof from the winds and “she was freaking out he said. Do you know of anyone who could help fix it?”

I sprang into action. For the life of me I could not recall the name of the company who put up my roof in fall 2009 but I did know some neighbours who would know somebody. I directed him to my next door neighbour who works in construction and another one across the street who just retired from working in construction. Next door wasn’t in but Larry across the street was. After the man clarified the name of the fellow across the street and went to bang on his door, I went into high help mode.

I had to find the name of the company that did my roof. I knew it began with “E” and wasn’t a person’s first and/or last name. Dived into a few files. Nothing. Finally found a few old (like a couple of years) small brochures of home repairs/improvements companies and voila – and my roofers were listed in one brochure. It didn’t appear that they did roof repairs but if Marie ended up needing a new roof, I could recommend them. So I copied over their number on one of those memo pads real estate agents drop off – you know the ones with your name printed on the top – their play to get more business, I suppose. And with the brochure and the memo sheet and my house keys, I locked the doors and ran across the street to Marie’s.

The friend’s truck was still in the driveway, the front inside door was open and an array of shoes were discarded in the front hall. I knocked and knocked but no answer, so ran around to the backyard. No one. Came back to the front and knocked again because I could hear voices. No one came, so I returned to the driveway and could voices from a window, so called  out “It’s Sharon from across the street.” The  man who had talked to me said he would meet me at the front door. I met him there, and Marie, and the man’s wife and their two kids and the wife’s sister and her husband. They were the family of Marie’s late boyfriend.

Marie told  me that Larry had been there and said he would call his sons and see if they could come the next day (The did. I saw them there). Marie also complained about the roof she had – newer than mine – she’s had the roofer back three times to fix shingles. That’s not a very professional job done. So I wrote down the name and info of my roofer with the caveat – the owner, who do the estimate don’t go on the roof and because of that they missed the correct number of layers of old shingles on my roof – and I got charged more. But the actual workers did an excellent job, including their foreman who found the third layer when he inspected it just before they began doing the work and told me – he should be doing estimates.

“Make sure they go on the roof to check,” I told Marie.

I also gave her the name and phone number of the handyman who does plumbing, painting, electrical and other repairs and Marie and I exchanged phone numbers. The latter we should have done within a year after I moved into my house. I’ve been here nearly 20 years.

My wake-up call. Especially after reading online yesterday and watching the 11 p.m. news and finding that 500 homes in pockets of Toronto still didn’t have their power restored. Didn’t Toronto Hydro learn anything from the big ice storm in December 2013. True, there were downed trees and power lines from Friday’s hurricane but no ice. More likely not enough people doing the work. Again, didn’t Toronto Hydro learn anything from the ice storm of December 2013?

With this in mind and the below story in mind, where governments of all level in the US and Canada, forget about seniors during various hurricanes, floods, and other disasters, I decided it is really up to us who can do so to help. This story was published in Zoomer magazine last month and I’m linking to the online story. The photo (scroll down a bit) of the seniors sitting in water up to their waists in a nursing home because the authorities forgot about them breaks my heart. It took the son-in-law of the nursing home owner to Tweet about it to get any action. Then the National Guard came to the rescue.

Ageism is still around, unfortunately.

Here’s the link.

http://www.everythingzoomer.com/health/2018/04/19/seniors-natural-disaster-relief/

Cheers.

Sharon

Only Child Writes

 

 

 

Leave a comment

Filed under Extreme Weather, Floods, Help and Support, Helping Others, Hydro power outage, Only child, Power Outages, Seniors, Toronto Hydro

Only Child on why so angry – sometimes

This scary miserable little person is making another appearance this week because the snafus coming from others continue to happen, leaving me to deal with the aftermath.  People ask me why I am so angry? This is why and I’m going on the record that I am not angry all the time, but would like less cause to be angry so I’m angry just a minuscule part of my time.

Since last week the following has happened – so far. If some sound weird, they are all true. As a former journalist, I still try to stick to the truth, although the telling is “as I see it” as a late Toronto radio personality used to say.

Here we go:

1. My current phone and Internet bill which I get mailed (yes, regular mail) to me, didn’t arrive. Fortunately I also have online access to my bills so could check it so I can pay it. But I still decided to phone Bell Canada to find out what was going on. They did send it out. So, it could be Canada Post messing up. I’ve had mail addressed properly to me go elsewhere, including to someone also in Toronto with the same address except the extension (road, street) is different than mine. I also get his mail occasionally. If the postal carrier dropped it in the wrong mail box in my neighbourhood, unless the person knows me they might just have dumped it back in the mail.  From experience, I know that can take weeks for it to be re-delivered to the correct address. The Bell customer service rep checked to make sure there was no funny business going on with my account – he couldn’t find any. When I asked if there was any discounts offered for seniors, he went into a long explanation about a new way to get Internet which I’m not interested in at this point. So I told him. So far I was polite but when he started pitching this service again, I gritted my teeth and said I just told you I don’t want it and thanked him for checking on the other and the conversation was ended.

But he never said he would get my bill resent, although future bills will also still be sent by regular mail – as long as Bell and/or Canada Post don’t screw up.

And if you think I’m being a Luddite here, I have good reason. A few years ago I changed my method of receipt for my heating bill and the Gas company screwed it up – mixing it up with that guy at the similar address and closing my account. Somebody got you know what from me, but it was fixed. And I returned to bills by regular mail.

2. This is the one that really upsets. me because it hits at my book Beyond Faith and book sales. Beyond Faith is available in print and e-copy to order online at the usual suspects – Amazon, Barnes and Nobel – but in Canada also through Chapters Indigo – the big bookstore chain here. The book can be ordered online at their sitet and usually the print version can be ordered through the bricks and mortar stores – from the actual stores. Well, there is a note under available online that says “unavailable in stores” which is not the package my publisher has with the distributor, Ingram. I found this out  (I had thought it meant there were no copies in the stores yet) on Saturday when I visited one of the book chains small Coles stores. The manager was very enthusiastic about getting copies of both Beyond Blood and Beyond Faith and having me do a book signing in the store one Saturday afternoon. While I was there, she went into the system to order the books – no problem with Beyond Blood, but she couldn’t order Beyond Faith. She said to contact my publisher and when it was fixed she would be happy to order in copies and have me do a book signing session.

I emailed my publisher as soon as I got home, explaining the situation and also that small independent bookstores have ordered the book in at my request and it is in the store (I checked in person). He got on it right away – said it was probably a glitch when Ingram, the distributor put it into Indigo-Chapters online. The publisher got on it right away, emailing Ingraham and re-iterating the contract contents he has with them and asked them to fix it. He ccd me.

That was three days ago. I checked BF on Indigo-chapters website. Still saying not available in stores. It better get fixed this week because April 18 I’m supposed to be part of a Crime Writers’ Canada presentation at one of the mid-town bigger Indigo bookstores and they need to order in copies of Beyond Faith for that.

And I still haven’t received my corrected CARP membership card as mentioned in last week’s post.  The old one expired February 28 and it’s March and I can’t get my benefits. I decided to go above customer ?service? – yes there are names for all the board, including Director of Communicaitons, but no email address.

With this widespread seemingly endless list of sanfus, i can’t help wondering if someone out there or up there (word beginning with “G”) has something to do with it. Call me crazy, but i don’t think it’s in the water, as the saying goes.

No wonder I get angry sometimes. I think I have the right to feel this way. At least it get me going to get it fixed.

What is the most recent snafu you have had to deal with? Or are you lucky and get little or none?

Cheers.

Sharon

Only Child Writes

Beyond Faith book cover

 

Leave a comment

Filed under Beyond Faith, Books, Life demands, Only child, Utiiities

Only Child on people’s stupidity wasting my time

Your customer service rep today

Lately I’ve been getting up feeling that there isn’t too much to look forward to for the day – or I have one or more nagging problem to face. Even today, on an untypical winter’s day. Sun is shining and it going to be warm – 54 F on the old scale.

I’m feeling better now and I think it is because I’ve been busy tackling my time and getting back on track with starting my workday on time. I also re-recorded my voice mail message – much shorter and to the point – starting with if this call is personal, please call… and I state when – not during my business hours. I also mention when I will take calls for writing and editing. And I finish with “Or leave a brief message. Thank you.” Emphasis on the “brief”.  I don’t want your life story as some do. Now, with long messages, I will delete them once the life story finishes, that is.

I also thought a brief summary of some of the ridiculous problems I’ve been dealing with the past month – at least 90 per cent caused by “outside”, i.e. I didn’t cause them; they were caused by big business, government, other people, etc. But I’m stuck with fixing the problem. So, here is a short summary of the most ridiculous. People can be so stupid. WARNING: I name some names.

1. I belong to CARP – the Canadian Association for Retired Persons (a misnomer as members can be anywhere over 45 and many of us are not retired). But they are good with advocating for our rights as older people, especially to  government, plus you get deals with things like insurance and pharmacies and they publish the Zoomer magazine. But apparently their in-house administration needs some fixing. My membership runs out the end of February according to my membership card. For the first time I did not receive a renewal notice (I’ve been a member for more years than I can remember) so I phoned earlier this month. My “new” card arrived a week ago – dated February 2018. What’s wrong with this picture? i phoned and complained and asked for a correct new card to be sent to arrive by the end of the month, send it priority post if necessary and that because they screwed up I deserve that – this latter after they said it takes two to three week to send it out. Well, they didn’t listen -priority post would have gotten it here before now, which is one week later.

2. Empire Life Insurance Company which has had my life insurance policy for years and increases the payments every year, but never tells me ahead of time or how much. Just sends me “threatening” letters six months or so before the fiscal year is  up or after, stating that my policy will  be cancelled if I don’t pay X$ right now. I have repeatedly phoned them on this, stating I have no problem paying any quarterly increase that starts with each new fiscal year – but they have to let me know what the quarterly increase is. This year I did the math on the amount they say I owed until August 1 (fiscal year end/start) and it works out to the two quarterly payments I still owe when I am billed for each quarterly. I was just going to pay the current quarterly when the annual nasty letter arrived. This time I think I got someone who has some idea what she is doing and she said she would put a note in my file that I requested receiving notice of the actual quarterly increase a month before the fiscal year end/beginning and to just mail in the actual quarterly payment due now and the next one in May. Which I did for the quarterly then due. And I have complained about Empire Life to the Insurance Bureau of Canada and they said they don’t cover life insurance – just car and property insurance companies. I have also looked into getting life insurance elsewhere but have been warned to be careful here. Maybe I’ll go to CARP again on it and see what they have to say. Oh! When I get my new correct membership card.

3. I wasted last Thursday morning on the phone with Dell Canada trying to extend the service warranty on my leased desktop PC for another year. I might have been asking for them to deliver the sun and the moon. Except for instructing me how to do a check on the hardware in the computer to make sure it was all working (it was 100 per cent), the customer service rep in the finance department I got didn’t know what to do (she kept putting me on hold to check with her supervisor) and I had to repeat several times what I wanted and how I was going to pay for it. She finally gave me a quote and transferred me to someone else to take my payment info. Then back to her and after waiting some time she told me that there was a problem processing it but it wasn’t my card – it was Dell but she worded it like the problem was connected to me paying with a card. After being put on hold for more time, I hung up and tried to call back (to get somebody else) at the number she gave me. I got the usual Dell runaround from operator to operator to wrong country to wrong department until I landed back at the original place – but with la different rep who knew what she was doing. She got me a quote and it turns out the first rep had quoted higher because she had included a laser printer. Huh? I don’t have a Dell printer and that was never discussed with rep No. 1. This rep No. 1 had emailed me a “how am I doing?” email – twice – while we were still talking and there was a link to her supervisor. So I emailed him to complain. Got a quick reply and he wins the prize for stupidest person on the earth. He said the first rep. did it right, there was a “tool” causing the processing my order problem (Tool? We weren’t gardening or doing house repairs here? Did he mean software?). His grammar and spelling were atrocious for a supervisor. And he didn’t even apologize. But I may have gotten my just desserts in all of this, though – when I filled in the survey form that came in yesterday.

The list goes on. But that’s enough. People can be so inconsiderate and stupid.

So, I’m looking out the window at the sun shining and hoping I can go for a walk at lunchtime.

What is one stupid problem caused by someone else you had to deal with? And how did you deal with it?

Cheers.

Sharon

Only Child Writes

Something to look forward to in a few months

 

2 Comments

Filed under Complaining tactics, Consumer action, Insurance, Only child, Problems, Seniors, Snafus, Zoomers

Only Child hits beauty scam in Toronto’s Yorkville

It’s a good thing I was a journalist for 35  years. My instincts about when to be wary and question what is going on are still with me. Like yesterday when I was walking along Cumberland St. on the way back to Bay St. and was stopped by two young men in dark suits standing outside 108 Cumberland. No, not Jehovah Witnesses. As much as some of us don’t like their tactics, at least they are real and upfront.

Not so these young men and the bitch sitting inside the beauty shop. One young man handed me a packet of some face cream and gave me a talk about it. I mentioned something about allergies and have to be careful what I put on my face and he lead me inside the store to show me something else they carry. At first I thought it was another sample packet, but he gave me a demonstration of some under the eye reducer of puffiness. Okay, so far. Then he opened a photo album and showed me some before and after photos of his mother who he said was in his 80s in relation to another product, an anti-aging cream

Then the bitch sitting at one of the tables jumped into the act. The young man at first said she was his eye doctor and she only worked three hours a day. But when she went full force into her act it was clear she was not that. She worked for this store and was probably the manager. She went into a big spiel about I look like someone famous (the name of who escapes me now) and I said I was not her but was a mystery writer. Her tirade went on something like this.

I have nice skin on my cheeks but there are wrinkles around my mouth and my neck is a disaster.

I was wearing sunglasses because the sun was shining and my eye doctor (a real ophthalmologist) says I must wear my heavy duty-prescription sun glasses out in the sun. Ms. Bitch said, “you won’t even remove your sunglasses for me.”

She tried some collagen cream on me – said it was hyper allergenic and then went into her try to get me to buy the product spiel. Non-stop she went and when I said I couldn’t afford it she said “it’s not that you can’t afford it, you are just cheap.” She said I should do something for myself and insinuated that writing was not doing something for me.

She obviously knows nothing about writing. Writers write because they have to – for whatever reason – but they are doing it for themselves; if for no other reason it is their creative outlet. But what does this bitch know – she is too wrapped up in scamming people.

I told her I needed to see if the product caused an allergic reaction before I even considered buying it. She said that I could return it in two weeks and get a full refund if I got an allergic reaction.

No! No! I needed to see if the sample gave me an allergic reaction first. But she kept on with her spiel, which included lowering the price of the cream and then saying she would throw in  for free he other product which the fellow had put under my eyes. She said one time offer and if her manager (who she said was away) found out, would not like it. Really? I bet she is the manager.

And the guy? He wasn’t as bad, but give him a few months more of practice. No way his mother is in her 80s as he is around 35. She would be just past menopause when he was born then. Do the math. The woman in the photo may not even be his mother.

Ms. Bitch kept pushing and pushing for me to buy. I finally said, “I don’t like to be pushed.” And walked out of the store.

I didn’t look back to see the looks on their faces. But I’ll bet they didn’t see that coming.

As I continued walking along Cumberland, I could feel some reaction with the cream near my mouth. I whipped out a facial tissue and wiped and wiped. Fortunately I seemed to have caught it in time. Strangely, the cream under my left eye gave me no bad reaction and actually reduced the puffiness temporarily.

Back at home, on my laptop, I did some Google Research. The number 108 Cumberland Avenue, Toronto, Ontario, Canada, appears to have three different businesses. One, Forever Flawless, seems to have been taken over by Lionesse Cosmetics and Bar. Lionesse Cosmetics is a US chain and has a reputation for these hard sells and some even call them scams – at least at their Cumberland Address and their Las Vegas address. The company is not a member of the Better Business Bureau in Canada or the US.  Here’s a link to what others who have run into this have to say about this Cumberland location on Yelp. And for their Las Vegas location. Read down a bit and you’ll see the scam part. Sound familiar to my experience?

I felt elated and empowered that I stood up to this scam – and without yelling at them. Just that one sentence “I don’t like to be pushed.” And walking out.

What do you think? Have you ever been scammed? Or caught a scam and ?

Comments, please. The public needs to be educated and warned.

Cheers.

Sharon

Only Child Writes

2 Comments

Filed under Consumerism, Only child, Seniors

Only Child asks: Is this good customer service? Part 1

Your customer service rep today

Customer service is becoming non-existent in my life if the past two weeks are any indication. Here is one of those real stories.

The Bank and the Safety Deposit Box

For 19 years I have had a safety deposit box at the same bank branch. The box’s location? Floor level. Not great for a senior with bad knees and bad feet and a bad temper when the first two act up.

So, I decided I would get the box changed to one higher up. Might as well get up in the world.

Well, pardon my knees – maybe I should have gotten down on them and screamed bloody murder.

No one at the bank branch seemed to know what the procedure was. First time near the end of the rental year for the floor box, when I went in about it, a teller told me to come in a few days before the actual fiscal year end. So I did and those who should know better were running around like the proverbial chicken with no head – except the chicken would score higher on the intelligence level.

The teller didn’t know but at least had the sense to check with Debbie, the Customer Service Manager. Debbie didn’t know how to close it either. Isn’t it her job to know the ins and outs of customer service? I was told that only the teller named Tina knew what to do and to come back the day it closes and she could do it all then.

It was beginning to sound like some secret ritual.

So I showed up the last day of the rental contract, the last day I could pay. Tina was there and transferred my payment from my chequing account. Tina tried to close the account and open a new one so the box could be moved.

The computer couldn’t do it. Tina said it would have had to be done a few days before and I said I did come in then but nobody knew what to do. She figured it would work on the Monday so said to come in then. Monday arrived and I was too busy with writing work (and dealing with other snafus – for another post), so decided to be courteous and call the branch and leave a message for Tina.

And ran into recorded voice mail hell. You can no longer just leave a voice mail message for someone at the bank branch. You get this female robot voice asking what you want – of course their less than pea-sized robotic brain has a limited number of what they will recognize. So the voice asked for my bank card number. Which I gave her. She said it wasn’t recognized and I immediately got back to square one when you call in.

I ended up calling the main line, complaining, and a very nice and smart representative named Dennis got me transferred to the branch…to Debbie, the customer service manager – oh excuse me, her voice mail. So I just left a message to pass along to Tina that I couldn’t come in today and was just calling as a courtesy. Tina called back shortly and I said I couldn’t come in before Friday but she wasn’t going to be in Friday. Friday is the only way this damn bank branch is open to 6 p.m. and I couldn’t see why I should steal from my work time to waste time at a bank because they don’t know what they are doing.

So I went in around 3 p.m. Thursday and got into the line. The manager, Vince, was walking by and I told him loudly all about my problem and that only Tina knew what to do to change safety deposit boxes, etc. etc. And that the others, particularly Debbie,  the customer service manager needed some retraining. He apologized – but I wasn’t impressed. He always comes across as an unintelligent jerk – a yes man who doesn’t listen. The previous bank manager, a woman, was so much smarter and helpful. She was quick to straighten out a mess one of her tellers made including writing the utility companies involved to tell them it was a teller’s error and I always pay my bills on time. But she’s not there and we are stuck with Vince and Debbie.

Tina did straighten everything out and I got my new safety deposit box at eye level. Tina also got my up-to-date email where  she said I would receive a survey. and I could tell what happened.

I expected the survey, but not a place to put everything.

The survey, not only had a place for comments about what happened, but asked the question “What would correct this situation?”

My answer? Get rid of Vince; retrain Debbie and train the rest of the staff.

Then I rated them: Tina A+, everyone else at the bank involved F-

Now when I go into the bank branch I’ll be looking to see if Vince is Gone Boy.

There are many more customer service snafu stories in the city of Toronto. Hang on – I’ll be writing more in upcoming posts. No one will be spared and sometimes I will name full names.

Cheers.

Sharon

Only Child Writes

 

4 Comments

Filed under Actions Consequences, Banking, finances, Problems

Only Child – Waiting for God(ot)

When I was a child (back in the 1950s and early 1960s – the grey ages) the family doctor made house calls. Made sense if you were too ill to go into the doctor’s office, but not yet emergency for the hospital. Today for the most part you have to sit around in the waiting room, waiting for God(ot), the doctor, to call you in. This waiting around business extends to (and more so) appointments with medical specialists of all ilk. You not only wait months to get an appointment. And God (the real God) forbid that you might have something serious that should be looked at right away.

Yesterday I had my twice-a-year warming a seat for close to two hours in my ophthalmologist’s office. The room was full, stuffy and it gave me a headache.

Some of the other patients  were waiting for God(ot) for a long time too. Some of us started to talk, comparing stories with each other. Two of them, after they finally got in, had to come back out and sit some more while their eye drops simmered so they could get the tests done.

I was lucky here – eye drops were put in to check the pressure behind my eyes. But no sitting around for that. In fact, my appointment wasn’t for a long time and the outcome was good – thanks to the triple prescriptions of eye drops in my left eye, that eye tied with my good right eye with a pressure of 16 – which is in the normal range. That’s good; otherwise the left eye could go blind.

My eye specialist is good at what she does. She is also friendly, helpful, and answers your questions,

So I plunged right in with the waiting room syndrome.

“Maybe you need a partner here,” I said.

She wasn’t offended. She explained that basically it was easier said than done. Any doctor could open his or her own office and make more money than she could pay them. She also seemed to go off on a tangent with the issue of doctors always want and need their residency time in hospitals. Not sure if she meant all categories of doctors. And the Ontario government needs to make changes in the system to allow more ophthalmologists to practice in Ontario, Canada, she added.

Passing the buck?

She may be working within a not-so-good system. But I think her office administration needs an overhaul. The secretary is just booking in too many people each day. I did talk to her a bit when I came in and asked about how long I would have to wait. Then she got into depending on how long they are in the doctor’s office, if any emergency people come in.

All that does have to be considered. But shouldn’t that be factored in when booking people’s appointments?

Or maybe the good doctor will have to do like my regular eye doctor – the optometrist does. He works part of the day on Saturdays.

And maybe the secretary is pacing the appointments better. None of us there booking our six months in the future appointments could get one before May 2018. That’s eight months, not six months, from now.

This is just one example of waiting for God(ot). Specialists for arthritis, cancer, heart have the same situation.

Who and what are to blame?

What do you think?

What is your personal waiting experience with your family doctor and any medical  specialist you have had to go to?

Cheers.

Sharon

Only Child Writes

And in case you wonder, I’m only posting to this Only Child Writes blog every two weeks. Still on Tuesdays. Because I  have another mystery novel in my Beyond series coming out this October – Beyond Faith – and all the promotion for that takes a lot of time. But you can check out my author blog which talks about that and fiction writing. I post to it every Thursday. Here’s the Sharon A. Crawford author blog.

It also give you a peek at the cover.

 

Leave a comment

Filed under 1950s, 1960s, God, Health, Life demands, Only child, Time management