Last Saturday morning was grey, rainy and windy. A perfect premonition for snafus. If that didn’t warn me then my bus being nearly 10 minutes late should have.
It didn’t. And although I put it out there (God, universe – take your pick) to have things work out for getting my Photo ID card – they didn’t. So much for any smidgeon of trust.
No trouble finding the new Service Ontario outlet – a short bus ride from my home. Somewhat long line-up inside but it seemed to move quickly enough – until I got to one of the four wickets.
When I phoned the day before I was told for a photo ID card I needed a birth certificate, my Ontario Health Insurance card and my divorce papers (the latter bridgingthe name change gap as well as giving certified dates of marriage and divorce.)
The latter two were no problem. The unfriendly government employee behind the counter said my original birth certificate wasn’t valid – I needed one issued by the City of Toronto and this one looked like a church one – was it?
“I wouldn’t know; I was a baby then,” I replied.
Then I pointed out that the title said “Birth Certificate” and the part where the issuer was the City of Toronto in the County of York (back in the grey ages) and that it was signed by a Toronto City registrar. She wouldn’t buy it so faxed a copy to her superior in the downtown office. This “superior idiot” agreed with her. She said that it was issued by a hospital. Now there was no indication of a hospital issuing it and if that were true, it should be valid. Even as late as 1978 when my son was born, his original certificate came from the hospital (but has all the city – Newmarket here – info on it.). In the 1980s I used my original paper birth certificate to obtain the laminated one the Ontario Government were creating and this ***hole Service Ontario employee stated that the laminated ones were valid.
Why has the original paper birth certificate worked for proof of birth elsewhere?
Why has the Ontario government been considering chucking issuing new laminated birth certificates? What will they accept then? Invisible birth certificates?
The photo ID is supposed to be for those of us who don’t have a driver’s licence and costs much less. Is what happened to me a variation of being discriminated against because I don’t drive?
I have a laminated birth certificate. Yesterday I took it (and other ID cards) out of my safety deposit box. They were all in there for safety purposes – the police tell us to do this instead of carrying them around with us or leaving them lying around in our homes in case of b and e’s and/or muggings.
But with government stupidity it looks like you have to constantly carry them around. You never know when you might need them.
I talked to a few people at the CARP Zoomer show (for adults 45 plus) Sunday and was told to complain to the Ontario Ombudsman and the Ministry of Consumer Affairs. Will do – once I get my damn ID card and get all the other becoming senior issues and procedures done.
For the record, at this point here are my lists – gratitude/good companies/government depts. And my *hit list of the baddies. Note: some get on both lists – short explanation in brackets afterwards.
Only Child’s Gratitude Good Companies/Government Depts.
- Service Canada – phone and in person, in particular one branch at Gerrard and Pape in Toronto – others praise their helpfulness, friendliness. What government service should be like.
- Dell Canada (in part – for being able to lease laptops for years at a continually reduced monthly rate)
- Sears Canada (in part – Optical Department, Home Services – particularly window blinds – and watch repair)
- State Farm (they handle my house and business insurance and did a good job switching the former to monthly payments)
- Kristin Green and Associates (manage my website and domain and I have two email accounts connected to this) – despite their switchover to a new server, after my email request for help, Kristin phoned me back and walked me through any changes to my accounts that I couldn’t do. And explained it all in a friendly helpful manner.
- Scotiabank – for usually being helpful – and they accepted my original paper birth certificate for eliminating some costs for seniors
Only Child’s *hit list
- Service Ontario – see beginning of blog post.
- CRA (Canadian Revenue Agency) – for lack of knowledge of recent changes to paying taxes with CPP payments – cost me a lot of time and phone running around and delay paying the extra which I was required to pay (but was first told it wasn’t necessary)
- Empire Life Insurance Company for never informing me about the setup for my life insurance premium – it’s part investment – and that there is a built-in what’s it that if you don’t add in extra to cover increase in premiums you get a letter stating that if you don’t pay the extra by a certain day, your policy is canceled. The kicker? You have to phone them at the end of each fiscal year that you want to increase your premium or they don’t on your bill. I’m looking into other companies’ life insurance premiums where a medical isn’t required and will take this company to the Insurance Bureau of Canada and Ontario Ombudsman for unethical stupid practices. Today I put my foot down and said if they didn’t send me a bill for the real amount owing for the next quarter I’m paying the faulty lower one they just sent – technically and legally I can do that.
- Sears Canada (because the idiot new CEO is planning on closing the flagship store in downtown Toronto in the Eaton Centre. That’s my store for optical, etc. Now I’ll have to go further into Toronto outskirts – if they have Sears Optical there for any warranty-covered follow-ups to new eyeglasses which I would get before the anticipated February 2014 closing. Also I like their clothes better than Hudson Bay)
- Direct Energy for trying to tell me my heating protection plan with them was not valid.
- Enbridge Canada for closing my account because they thought I moved and some guy named Peter moved in. They mixed up our streets – same name except mine is a Crescent and Peter’s is a Circle. This was two years ago and was fixed after I phoned several times.
- All utility companies for raising the rates and putting many of us deeper into the poor house – no matter what we do to save energy.
- The Canadian federal and Ontario provincial government for their service-cutting (mostly the feds) and its results and the province’s errors with hydro and gas and making the taxpayer pay (there is a debt repayment amount in our bi-monthly hydro bills).
- Dell Canada for screwing up my original new laptop lease order – they didn’t put in the order and wouldn’t admit they made a mistake. But they ordered it again and it is now here.
The list can go on and on, but I think you get the picture.
Sharon A. Crawford
Only Child Writes