This scary miserable little person is making another appearance this week because the snafus coming from others continue to happen, leaving me to deal with the aftermath. People ask me why I am so angry? This is why and I’m going on the record that I am not angry all the time, but would like less cause to be angry so I’m angry just a minuscule part of my time.
Since last week the following has happened – so far. If some sound weird, they are all true. As a former journalist, I still try to stick to the truth, although the telling is “as I see it” as a late Toronto radio personality used to say.
Here we go:
1. My current phone and Internet bill which I get mailed (yes, regular mail) to me, didn’t arrive. Fortunately I also have online access to my bills so could check it so I can pay it. But I still decided to phone Bell Canada to find out what was going on. They did send it out. So, it could be Canada Post messing up. I’ve had mail addressed properly to me go elsewhere, including to someone also in Toronto with the same address except the extension (road, street) is different than mine. I also get his mail occasionally. If the postal carrier dropped it in the wrong mail box in my neighbourhood, unless the person knows me they might just have dumped it back in the mail. From experience, I know that can take weeks for it to be re-delivered to the correct address. The Bell customer service rep checked to make sure there was no funny business going on with my account – he couldn’t find any. When I asked if there was any discounts offered for seniors, he went into a long explanation about a new way to get Internet which I’m not interested in at this point. So I told him. So far I was polite but when he started pitching this service again, I gritted my teeth and said I just told you I don’t want it and thanked him for checking on the other and the conversation was ended.
But he never said he would get my bill resent, although future bills will also still be sent by regular mail – as long as Bell and/or Canada Post don’t screw up.
And if you think I’m being a Luddite here, I have good reason. A few years ago I changed my method of receipt for my heating bill and the Gas company screwed it up – mixing it up with that guy at the similar address and closing my account. Somebody got you know what from me, but it was fixed. And I returned to bills by regular mail.
2. This is the one that really upsets. me because it hits at my book Beyond Faith and book sales. Beyond Faith is available in print and e-copy to order online at the usual suspects – Amazon, Barnes and Nobel – but in Canada also through Chapters Indigo – the big bookstore chain here. The book can be ordered online at their sitet and usually the print version can be ordered through the bricks and mortar stores – from the actual stores. Well, there is a note under available online that says “unavailable in stores” which is not the package my publisher has with the distributor, Ingram. I found this out (I had thought it meant there were no copies in the stores yet) on Saturday when I visited one of the book chains small Coles stores. The manager was very enthusiastic about getting copies of both Beyond Blood and Beyond Faith and having me do a book signing in the store one Saturday afternoon. While I was there, she went into the system to order the books – no problem with Beyond Blood, but she couldn’t order Beyond Faith. She said to contact my publisher and when it was fixed she would be happy to order in copies and have me do a book signing session.
I emailed my publisher as soon as I got home, explaining the situation and also that small independent bookstores have ordered the book in at my request and it is in the store (I checked in person). He got on it right away – said it was probably a glitch when Ingram, the distributor put it into Indigo-Chapters online. The publisher got on it right away, emailing Ingraham and re-iterating the contract contents he has with them and asked them to fix it. He ccd me.
That was three days ago. I checked BF on Indigo-chapters website. Still saying not available in stores. It better get fixed this week because April 18 I’m supposed to be part of a Crime Writers’ Canada presentation at one of the mid-town bigger Indigo bookstores and they need to order in copies of Beyond Faith for that.
And I still haven’t received my corrected CARP membership card as mentioned in last week’s post. The old one expired February 28 and it’s March and I can’t get my benefits. I decided to go above customer ?service? – yes there are names for all the board, including Director of Communicaitons, but no email address.
With this widespread seemingly endless list of sanfus, i can’t help wondering if someone out there or up there (word beginning with “G”) has something to do with it. Call me crazy, but i don’t think it’s in the water, as the saying goes.
No wonder I get angry sometimes. I think I have the right to feel this way. At least it get me going to get it fixed.
What is the most recent snafu you have had to deal with? Or are you lucky and get little or none?
Only Child Writes