The TTC, Toronto’s public transit system is embarking on many renovations, fixes and upgrades – both on subway lines, streetcar lines (read tracks and signals for these two) and subway stations. It is the latter that is causing me and many others grief. I agree that the upgrades, etc. are necessary. However, the way some are being mishandled with no concern for us the passengers, is what makes me very angry.
One example is the closure of bus platforms simultaneously at two subway stations for over a year – the Coxwell station and Woodbine station. On October 6, 2015 I wrote and mailed a letter of complaint and concern to the TTC head honcho, Andy Byford. Had to send it by regular mail to head office as I couldn’t find an email address for him. So far I have heard nothing back from him and Mr. Byford professes to be very pro customer service, including getting right on the subway and doing interviews right after problems surface. Not this issue – right now he seems more concerned with the mold and peeling ceilings at TTC headquarters.
Since writing my letter I have changed my mind about the new Woodbine station setup. The buses park and pick up passengers just around the corner (and I do mean almost at the corner) from the subway station. So passengers have what you would call a hop, skip and a jump to get from the subway station to board one of two buses and vice-versa. There are also two temporary shelters at the temporary bus “platform” which work well so far. Not so with the Coxwell station. Here are some excerpts from my letter to Mr. Andy Byford, which highlight these concerns.
“The planned Coxwell Station setup is even worse – the stop right at the southeast corner of Coxwell Ave. and Danforth Avenue. The diagram from the June 23, 2015 presentation isn’t too clear if that is for buses going north and south or if those of us coming from the north to the subway station will also have to cross Coxwell Avenue and then walk up to Strathmore and along Strathmore to the actual subway station entrance. Same criteria of objection as for the Woodbine station apply with one additional fact. The subway entrance is on Strathmore. Why didn’t whomever made this decision have the buses turn onto Strathmore, line up there to let passengers on and off, and continue around the block as is the setup at Woodbine Station. At least passengers waiting for buses could wait inside the station. With the Woodbine set-up, all the heavy equipment was moved off Strathmore and onto TTC property by the actual Woodbine Station – so lots of road space. Couldn’t the same be done at the Coxwell Station? The buses already normally turn onto Strathmore briefly before entering the Coxwell Station.
This worrisome setup also begs two questions:
- Why are two consecutive subway stations having renovations done at the same time? Doesn’t whomever made the decision realize that many of us (depending on where we live) can take either an O’Connor or Woodbine bus from our homes to either Coxwell or Woodbine Stations? And vice-versa to return home? It would make more sense to renovate/upgrade one station first and then do the second station. I believe the Pape Station renovation wasn’t begun until the nearest large subway station’s (Broadview) renovations were completed.
- Although there were many things done wrong with the drawn-out Pape subway station renovation, one thing done right was to move the buses to nearby subway stations (like Donlands) when necessary and letting people know. This at least eliminated standing out in the open (Woodbine Station and upcoming Coxwell Station setup) during bad weather and a long hike during bad weather (Coxwell Station setup). Why couldn’t the same be done with the buses going through Woodbine Station and Coxwell Station? There are even fewer bus routes at those two stations than at Pape Station. Woodbine Station buses could go to nearby Main Station – a large station and Coxwell Station buses could go to Greenwood Station. Even if at the latter, buses had to park on Linsmore Avenue, it would be much easier access into a station as the main entrance is on Linsmore Avenue.
I can only conclude that the decision-making for these one-year closings were made by person or persons who don’t regularly take public transit but drive cars. I know you don’t drive and do take public transit, but some of your underling managers obviously don’t. How did that one slip by you?
Not to mention the time-line for these two stations’ upgrades.
With TTC fares constantly going up, I expect much better service for its riders. I also believe accessibility is now the law in Ontario and doesn’t that mean even when work is being done to make it so? If passengers fall on the ice because of the extra walking, has any consideration being given to possible lawsuits?”
Some of my concerns have become reality. Because the TTC big whigs in their “infinite wisdom” decided to combine the two bus routes down Coxwell Avenue (the bus number changes) if there are traffic problems for whatever reason on one line, it now affects the other. We had that problem on Sunday, with an annual Santa Claus Parade in the area covered by one line. And I wanted the other line to get to the library, so couldn’t take the Woodbine bus route as I do now.
Can’t wait until winter weather factors in or next spring and summer with all the marathon walks and the like occurring in Toronto, but that’s a subject for other blog posts when they actually happen.
Only Child Writes