Over the weekend I had my phone and Internet connection stolen. I say stolen because the utility company techie who came to fix it found the cable had been cut, probably by vandals and the same thing happened in another nearby area of Toronto. He put in an order for the guys who fix the cable to come but said he didn’t know when but within 48 hours.
Not good enough, especially as I don’t have a cell phone (can’t afford one right now – more on why in a future post). I made two trips to my friend and neighbour Ev across the street to use her land line to call Bell, the utility company. I needed the exact status on my phone repair this second trip. But before I made it to her place I was called over by Jan down the street. Ev was there. Jan said the line went dead around 9 p.m. Friday evening (this was now late Saturday morning) in the middle of a call she was making. She had to borrow another neighbour’s cell to call it in to Bell. Unlike me, who got a customer service rep in tech support almost right away, she was on hold for an hour and a half. And the neighbour needed his phone because he was going away for the weekend. Because it was late Friday evening Bell wouldn’t even book a techie to come.
So, we had three seniors with no cell phone and Ev’s line working only because she was across the street and on another feed.
What’s wrong with this picture?
So, back to Ev’s and this time I put on my consumer advocate cum former journalist hat(s). Calling Bell was not straighforward either as their Toronto lines kept giving me the message “this number is no longer in service.” Huh? That’s the number on my current phone bill. I had to call the Television section, tech support to get the 800 number to call for the phone and Internet. And yes I got through then. But the customer service person had no idea why the Toronto line didn’t work and did check – nada.
However, I can’t complain about the help from customer service – especially after I pulled the senior’s card – seniors living on this street and we don’t all have cell phones. The guy couldn’t get the cable techs to come any sooner (the recorded message had said the service would be restored no later than Monday at 10 p.m. which was NOT acceptable) and it would probably be sometime Monday because the techie who fixes cables in my area is off for the weekend.
What’s wrong with this picture?
I continued to push for a solution, hitting on the senior angle and no cell phones (both true) and after doing some checking the customer service guy was able to arrange for temporary complimentary cell phones to come Sunday for Jan and I – and there was a record of her call Friday night so I got her ticket number as well as mine.
We didn’t get our cell phones but the service was back by 1.30 p.m. on Sunday. Guess advocating for us seniors helped. And if they had to get the cable repair guy in to work on a weekend, too bad. They need more than one for each area of Toronto and they should be on call, even on a rotating basis.
But the time it stole. Jan was more upset than I, although if it had happened on a weekday when I need the Internet to work, I would have been more upset. The situation did give me a chance to visit with a couple of neighbour friends. Jan and I talked at her place for a couple of hours when I returned there to let her know what Bell were doing and gave her her ticket number.
Now I’m back on track, sort of. Still wrestling with time stealers and putting my foot etc. down. I have made a list of what is important to me to be doing right now and for the near future – just the subject/topic or whatever. In no particular order they are family and friends, work (including clients and my new mystery novel Beyond Faith coming out this fall – anything with the latter, house (including grocery shopping and basic cleaning) garden, cooking, health, reading, walking and some TV for relaxation.
Anything else is out the window and that includes volunteer stuff (excluding facilitating my East End Writers’ Group writing critique meeting tomorrow evening). Out the window are other volunteer stuff, especially when others in the groups (not EEWG) bug me with questions that they can’t even keep to one email. Out the window are requests to help other writers figure out how to do their business – especially when they are on writing and editing listserves and could get info from many people there. Out the window is anything more than the basic housework and there better not be any repairs – emergency or other – that can’t wait.
Now, let’s hope I can keep to this.
Only Child Writes