Tag Archives: Rogers Cable TV

Only Child calls “hope’ a four-letter word

Only Child gears up to deal with 2015 stuff

Only Child gears up to deal with 2015 stuff

Looks like 2015 is turning into a repeat of 2014 (and 2013) – some just more of the same.

I’m talking about the bad and the ugly.

Yes, I did my overall overhaul of what I do, want to do and have to do and what I can kick out of my life. Trouble is the crap that comes at us “from outside” as I call it, the unexpected problems, are still charging at me (and I presume others) full force. You can’t really boot that out of your life. You have to deal with it and that wastes your time and causes a lot of stress.

Yes (again) I did pray to God for certain things not to happen and for help. Cotton or wool in the ears I suppose at his end.

Without going into a long detailed rant, the Rogers Cable TV service has started intermittent disruption – not just my TV service but at least Tanya and Alex’s next door. So far I’ve had three different technicians here. Despite my vocal (including one of those surveys) with my suggestion – fix all the damn old outside cables on the street, not piecemeal when something goes wrong, Rogers isn’t listening and the problems seem to persist. We had a big play out of this situation for over a month in late fall 2013. Rogers is to blame for this, but God is not listening to my asks for help once and for all here.

The weather – that horrible mix on Saturday (and yes, some freezing rain, although worst in Montreal – despite my prayers on not having that happen – this time it was for more than just me). And now most of Canada is in the deep freeze and getting colder into tomorrow. So, I spent Sunday (before the deep freeze began overnight Sunday) running around doing errands so I could stay put for the most part this week. I had something important to get out in the regular mail (not something that could go by email) which needed weighing for postage, for my business, but being Sunday, presumably the Lord’s Day, Canada Post substations were not open – at least the post office part and one that showed up on the Canada Post locator map wasn’t there. The one near me had no signs inside or outside the store about the Post Office part being closed Sundays. Sunday closure is their prerogative, but they need to let the customer know with signs. I had to find out from the clerk at the regular cash and I was not polite to him when I found out. I sicced Canada Post on this substation.

These and other things happening steal my time and make my health worse.

And of course diminish my hope for 2015.

But I’m not wallowing around in despair. There are thing I enjoy doing and want to do this year. So, I am facing the hard facts. When you get right down to it, you have only yourself to depend on – plus close family and friends you can trust. Or to paraphrase Ringo Starr’s song – you have to get by with some help from (family and) friends.

Not God. “Ask and you shall receive” and “God helps those who help themselves” seem to be fairy tales. So,  I need to forget about hope as such. Hope has now been added to my list of four-letter words which include pray, snow, rain, hell, crap, and damn.

I have to remember my motto – when I see it (or not, as the case may be) then I will believe it.

And not give up.

Cheers.

 

Sharon A. Crawford

Only Child Writes

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Filed under Beliefs, Believing, Family and Friends, Health, Mail Delivery Canada, Planning, Problems, Rogers Cable TV Service, Sharon A. Crawford, Weather, Winter Weather

Only Child continues consumer agitating– Rogers Cable TV and Day-Timer

Only Child  rests before doing more battle with companies screwing the consumer

Only Child rests before doing more battle with companies screwing the consumer

My consumer agitation and advocating continues. Every week I pick up at least one more company or government agency to add to my (s)hit list.

The Rogers Cable TV saga continues. Last week the tech service guy showed and because the service had kicked back in again before his arrival, he did a cursory check of the TV, digital adapter box, cables downstairs (just stared at them) and the outside box on the brick wall. He said the problem was because Rogers is doing the final upgrades for all digital service and went into a rant about one area of Toronto’s (not my area) service disruption and many calls from the apartments in that area.

Wrong diagnosis. The past weekend the cable service went again – from Friday until yesterday afternoon (Monday). Friday I phoned yet again and complained and after insisting, I  talked to the same supervisor of two weeks ago. He said it was not service upgrades but a street problem if more than one person on the street had the problem. (I had already phoned Tanya next door). I told Richard the supervisor that the service was fine across the street as I had also checked with a friend there. He figured it was a loose old cable or maybe one where some water got in. He said he would try to escalate my Monday appointment (for later Saturday and/or Sunday) but that didn’t happen.

Monday afternoon two tech service guys showed up and said there had also been a call from No.9 on my street and they figured it was something in the cable over the end of the backyard behind No. 5.

Do you think? I had been hammering at the techies who came before to check the damn cables at the end of the backyards because I figured it could be there. None of the other two listened to me. Hey, I’m just a customer, not a techie, so what do I know? Turns out I was right. These two guys did check out the back cables – they were there for some time – and  checked right across the back of our properties. They said maintenance would be called in and service should be 100 per cent within 48 hours, although there could be a bit more disruption before then. But as I had not service when they arrived, one of them fiddled with the cable going into the digital adapter box and got the service working.

It was nice to be able to watch some TV last evening. So far I’ve missed Blue Bloods, The Mentalist, Once Upon a Time, Grimm, Heartbeats (or parts of them), Bones and a new Christmas movie. I got about $21. and some odd cents off my bill I just paid. And I pulled the senior card and am getting an extra $10 off each month for a year. The bill I paid last week was less than what I paid when I first moved here 15 years ago. It’s the least Rogers could do.

I was ready to go to Rogers head office in midtown Toronto and picket.

The latest consumer issue is the Day-Timers I have been ordering annually for at least 25 years from the company of the same name. The Day-Timer company  used to be in Niagara Falls and now they are down in Florida – at least the call centre is – that I think may be new this year. And the company has the nerve to still call themselves Day-Timer Canada? Well, they are out of stock of my standard order and won’t have more in until January 8 and it will take up to two weeks to get shipped to me. By tortoise I presume. They offered me a choice of a couple of other similar Day-Timers (one Day-Timer per month and similar setup of two pages for each day) both now in stock. I didn’t like the first choice and the second one only a little better. I kicked up a fuss about all this so they are waiving the shipping charges. While the guy was getting this all set up I did an online search of Staples (who used to carry Day-Timers but at a higher price) but they don’t anymore. So I went with second choice and no shipping charges.

But I’m not happy. I don’t recommend doing business with Day-Timer of any country. If you are a company carrying appointment books and planners it kind of helps if you have plenty  in stock to get to the customer before the year starts.

And before anyone tells me to go online for my calendar/planners – been there, tried that. Don’t like it. Not having a smart phone or any other kind of cell plus, I’m not online 24/7 – by choice. Throw in what the Day-Timer guy said. My particular planner sold out fast this year because more people were ordering them this year.

So technology apparently isn’t ruling everywhere.

No wonder I’m cranky24/7.

Cheers.

Sharon A. Crawford

Only Child Writes

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Filed under Consumer action, Daytimer, Only child, Rogers Cable TV Service

Only Child and the Rogers Cable TV Saga

Only Child a Dad on veranda of house  with the old-fashioned TV setup

Only Child and Dad on veranda of house with the old-fashioned TV setup

When I was growing up in the 1950s and 1960s cable TV did not exist. Mom and Dad used first an antennae on the roof and then one of those big towers. We didn’t get a lot of TV stations (there were not nearly as many then) but we did get the three basic Buffalo, New York ones. That I’m sure of because I used to watch the horror movies late at night on Channel 7 after I returned from a teen dance. We also got a couple of Toronto and nearby city channels such as Hamilton, Ontario. We had all the programs we wanted and when something went haywire with the TV we knew it was the TV itself not the service.

Today, it’s all digital, satellite, cable, online and way too many TV stations. And apparently crappy service as I’m finding out with Rogers Cable TV after 15 years of very good service including prompt, competent, and satisfactory service when there were service disruptions or equipment needed replacing or added on.

Not anymore. “Adequate service” is pushing it.

The past week and a half has been a nightmare of frequent service interruptions and Rogers Cable TV inefficiency. Except for the ladies in billing and payments and the corporate communications (which are good), the bottom line seems to be hire the dumbasses. And the service has not only been with my connection but all throughout my neighbourhood (one side of the street only – I’ve been checking around) and apparently in other areas of east Toronto as my friend Tanya next door found out when standing in line at a Rogers phone outlet store and talking to other Rogers customers.

I’m not going through the blow by blow scenario as it would take three posts (so far) to do so. Instead I’ll just list what has been happening.

  1. Four service disruptions so far (and they tally with next door).
  2. Rogers Cable TV’s stupid policy for technicians showing up for service calls. If you don’t answer your phone when they call, they cancel the appointment and you have to rebook. I pointed out that Bell Canada (their rival but it’s not a cable setup) show up even if their phone notification goes to voice mail. The Rogers setup happened to me with the first call – the dingbat technician hung up after two rings of the phone – he wasn’t there when I picked up on the third ring.
  3. Then my friend next door and I co-ordinated one service call for both – she even had my spare housekeys. I did the actual arrangement with a supervisor at the tech dept. He said he’d notify dispatch to skip the phone call and come directly to the two doors. Another phone call arrived in voice mail (I was out and so was my boarder) to reschedule the appointment.
  4. The service “miraculously” came back without a techie showing up – a street maintenance problem as the supervisor suspected.
  5. My friend and I weren’t notified the service was back. Not Rogers policy to let the customer know when street maintenance is being done – even though it could take from within 48 hours (escalated problem which mine was) and up to seven days otherwise. The supervisor said no notification because they might be called away on a more urgent disruption. He said I might see the truck in the neighbourhood and I’d know when it was working when I turned the TV on.
  6. Another disruption a few evenings later (ditto with Tanya next door). I called Rogers tech dept. again and very angrily talked to them. Another appointment with a techie was made for two days later.
  7. Rogers dispatch got me on the phone to notify me about the techie coming. Halleluiah. The techie showed up, checked the digital adapter, cable inside and outside and the cable box outside. He made a minor adjustment in the box and said everything was working. It was then.
  8. Service went out again Saturday evening –briefly. More angry words when I phoned Rogers tech dept. They are still insisting it is not on the street but something at my place.
  9. And when phoning Rogers over that first weekend, the call centre connected me to the Newfoundland branch of their tech dept. They couldn’t help me so transferred me back to the Toronto area – sort of but in Barrie, but I got local. Duh.
  10. So another techie is scheduled to come here this afternoon.

Will this solve it for once and for all?

I’m not holding my breath. But I am making notes to take this further at some point.

I need this like I need another hole in the head (I’m counting mouth and nostrils here)

Stay tuned next week for more in Rogers TVland.

Cheers.

Sharon A Crawford

Only Child Writes

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Filed under Consumer action, Mom and Dad