Tag Archives: overwhelm

Only Child on people’s stupidity wasting my time

Your customer service rep today

Lately I’ve been getting up feeling that there isn’t too much to look forward to for the day – or I have one or more nagging problem to face. Even today, on an untypical winter’s day. Sun is shining and it going to be warm – 54 F on the old scale.

I’m feeling better now and I think it is because I’ve been busy tackling my time and getting back on track with starting my workday on time. I also re-recorded my voice mail message – much shorter and to the point – starting with if this call is personal, please call… and I state when – not during my business hours. I also mention when I will take calls for writing and editing. And I finish with “Or leave a brief message. Thank you.” Emphasis on the “brief”.  I don’t want your life story as some do. Now, with long messages, I will delete them once the life story finishes, that is.

I also thought a brief summary of some of the ridiculous problems I’ve been dealing with the past month – at least 90 per cent caused by “outside”, i.e. I didn’t cause them; they were caused by big business, government, other people, etc. But I’m stuck with fixing the problem. So, here is a short summary of the most ridiculous. People can be so stupid. WARNING: I name some names.

1. I belong to CARP – the Canadian Association for Retired Persons (a misnomer as members can be anywhere over 45 and many of us are not retired). But they are good with advocating for our rights as older people, especially to  government, plus you get deals with things like insurance and pharmacies and they publish the Zoomer magazine. But apparently their in-house administration needs some fixing. My membership runs out the end of February according to my membership card. For the first time I did not receive a renewal notice (I’ve been a member for more years than I can remember) so I phoned earlier this month. My “new” card arrived a week ago – dated February 2018. What’s wrong with this picture? i phoned and complained and asked for a correct new card to be sent to arrive by the end of the month, send it priority post if necessary and that because they screwed up I deserve that – this latter after they said it takes two to three week to send it out. Well, they didn’t listen -priority post would have gotten it here before now, which is one week later.

2. Empire Life Insurance Company which has had my life insurance policy for years and increases the payments every year, but never tells me ahead of time or how much. Just sends me “threatening” letters six months or so before the fiscal year is  up or after, stating that my policy will  be cancelled if I don’t pay X$ right now. I have repeatedly phoned them on this, stating I have no problem paying any quarterly increase that starts with each new fiscal year – but they have to let me know what the quarterly increase is. This year I did the math on the amount they say I owed until August 1 (fiscal year end/start) and it works out to the two quarterly payments I still owe when I am billed for each quarterly. I was just going to pay the current quarterly when the annual nasty letter arrived. This time I think I got someone who has some idea what she is doing and she said she would put a note in my file that I requested receiving notice of the actual quarterly increase a month before the fiscal year end/beginning and to just mail in the actual quarterly payment due now and the next one in May. Which I did for the quarterly then due. And I have complained about Empire Life to the Insurance Bureau of Canada and they said they don’t cover life insurance – just car and property insurance companies. I have also looked into getting life insurance elsewhere but have been warned to be careful here. Maybe I’ll go to CARP again on it and see what they have to say. Oh! When I get my new correct membership card.

3. I wasted last Thursday morning on the phone with Dell Canada trying to extend the service warranty on my leased desktop PC for another year. I might have been asking for them to deliver the sun and the moon. Except for instructing me how to do a check on the hardware in the computer to make sure it was all working (it was 100 per cent), the customer service rep in the finance department I got didn’t know what to do (she kept putting me on hold to check with her supervisor) and I had to repeat several times what I wanted and how I was going to pay for it. She finally gave me a quote and transferred me to someone else to take my payment info. Then back to her and after waiting some time she told me that there was a problem processing it but it wasn’t my card – it was Dell but she worded it like the problem was connected to me paying with a card. After being put on hold for more time, I hung up and tried to call back (to get somebody else) at the number she gave me. I got the usual Dell runaround from operator to operator to wrong country to wrong department until I landed back at the original place – but with la different rep who knew what she was doing. She got me a quote and it turns out the first rep had quoted higher because she had included a laser printer. Huh? I don’t have a Dell printer and that was never discussed with rep No. 1. This rep No. 1 had emailed me a “how am I doing?” email – twice – while we were still talking and there was a link to her supervisor. So I emailed him to complain. Got a quick reply and he wins the prize for stupidest person on the earth. He said the first rep. did it right, there was a “tool” causing the processing my order problem (Tool? We weren’t gardening or doing house repairs here? Did he mean software?). His grammar and spelling were atrocious for a supervisor. And he didn’t even apologize. But I may have gotten my just desserts in all of this, though – when I filled in the survey form that came in yesterday.

The list goes on. But that’s enough. People can be so inconsiderate and stupid.

So, I’m looking out the window at the sun shining and hoping I can go for a walk at lunchtime.

What is one stupid problem caused by someone else you had to deal with? And how did you deal with it?

Cheers.

Sharon

Only Child Writes

Something to look forward to in a few months

 

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Filed under Complaining tactics, Consumer action, Insurance, Only child, Problems, Seniors, Snafus, Zoomers

Only Child needs a time management boost

Only Child and her Dad on the veranda of house where she grew up.

My late father used to sit at the kitchen table and re-set his watch based on the wall clock above the table. At dinner time. It annoyed my mom no end. But Dad was timekeeper for CN Railways (then CNR), so what did Mom or I expect?

I’ve inherited Dad’s penchant for keeping track of time and the related getting things done. Dad may have been better at it than me, and I don’t think it has anything to do with keeping the watch regulated – at least for me.

Despite going through the annual goals, etc. list (including purging unnecessary tasks, etc.), I am still in a big stage of overwhelm and spending too much time doing what isn’t a priority for me. Lots more has to be deleted from what I do and lots more has to be shoved onto the back burner, some maybe indefinitely and then eventually scrapped when I can stop holding onto them and let them go.

And letting go of the guilt that goes with dumping things you do, and even people, from your life. The latter sounds harsh, but I have had to evaluate who in my life I need to well, dump. This includes the obvious people I don’t like and/or we have nothing in common.

But I also have to consider where our values don’t jive. For example, being a responsible person and keeping promises is very important to me. So is being decisive. Here, I’m talking about something as simple as two friends deciding to meet at a specific event at a specific time, and one waffles either about if she will get there as she has so much else to do – or promising she will meet there and then she never shows up and I don’t get a phone call about it.

This the modus operandi of one of my so-called friends. There was even another friend involved for one event. Friend No. 2 and I were to meet the irresponsible one at at the annual Zoomer’s Show. The two of us waited and waited outside the show area for ages and guess who never showed up. At least we were waiting inside.

Let’s face it – stuff happens beyond our control. High on the list are getting sick and bad weather. But these are exceptions.

Also on my list is something that is harder to deal with but is a big time waster – problems that come from outside me and yes,  outside my friends and my relationship. Problems from utilities, governments and insurance companies. In most cases, they have caused the problem but I’m stuck with trying to get it straightened out. I can’t exactly cancel using the utility, or not pay my taxes, etc. Unfortunately, these things take time, my time.

And I resent it.

So, I’m going through my goals and the like again and weeding out more.

My health depends on it.

And dealing with health issues is another time-waster. However,  I have taken the recourse of doing what I have to do for my health – but if it is beyond what normal healthy people do for their health, then I do it when it is convenient for me. At least that’s what I’ve been trying out the past few months. Yes, sometimes I forget the damn eye drops, but you know, if it was safe to put one type of eye drop (three prescriptions although two are together), right after the other instead of waiting five or 10 minutes for the second drop, it would help. I don’t have time to stand around for five or ten minutes, so I go on to something else.

Then, forgot to put in the damn eye drops.

And don’t get me into wasting a half day at the ophthalmologist’s – two and a half hours minimum  in the waiting room. I have politely spoken to her about it, even suggested she hire another ophthalmologist, but that didn’t sit too well with her.

Do any of you have any ideas on time management? How do you manage your time in your daily living?

Cheers.

Sharon

Only Child Writes

 

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Filed under Family and Friends, Health, Life Balance, Life demands, Only child, Prioritizing, Time management, Uncategorized

Time is a four-letter word

The Rolling Stones had it right in their song about time not being on their side. It certainly isn’t on mine and from what I see and hear around me it isn’t on anybody else’s radar either.

Sure, the digital world we live in and this constantly being connected has something to do with it. But  too much coming at us non-stop and too much to do have a lot to do with why we feel frazzled and feel like we are running an endless race at Indiana 500 speed.

If I go back to when I was a child (back in the grey ages, of courses) in the 1950s and first half of 1960s, things seemed to be moving a lot slower and there was less to concern ourselves with. But that’s looking at it in hindsight and considering that back then I saw things as a child.

Life was not without its big problems, the main one being my father having cancer (that’s a topic for another post). But I don’t recall my parents, and certainly me, juggling so many balls in life as people do now.

A friend of mine, who is in the same age bracket as me, said she has three quarters of her life’s worth of information running around in her brain. That is part of it.

We also seem to have to do too much and need to learn to slow down – or at least cut some of the crap from our life. We need to ask ourselves what is important to us and that includes the bad as well as the good. If we have financial problems, we can’t say that isn’t important because we don’t like our situation. It stays in – at least as something we have to do something about.

But irrelevant things such as irrelevant phone calls and emails. Do we need to bother with them? Ignore! Ignore! Delete! Delete! Life is too crazy and too short to be bothered with what isn’t important.

Draw up a list of categories or areas in your life that are important to you. Keep it down to a half dozen or less. Figure out what under those areas are important and focus on them. And not all at once. One day it may be your family; one day it may be your health, one day…well you get the picture.

And yes, I know we all get the unexpected surprise – good or bad – and unless it is something devastating like Hurricane Harvey (for another post), you need to stop and think – is it necessary for me to concern myself with this? And if so, is now the best time?

It might help if I could follow my advice.

For those that wonder – my list of important categories is (in no particular order) Family, Health, Work (which includes my soon- to-be published Beyond Faith mystery), House and Garden, and Finances. Anything else shouldn’t even make the priority list.

Of course, some of the above often become mingled.

So it’s out intomy garden I go.

And that’s life.

Cheers.

Sharon

Only Child Writes

 

 

 

 

 

 

 

 

 

 

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Filed under 1950s, 1960s, Delete, Life Balance, Life demands, Only child, Organizing and Deleting, Prioritizing

Only Child says overwhelm causes forgetfulness

The look of Only Child in overwhelm

For just over a week I lived in overwhelm. I knew I had too much on my plate and started a “program” featuring the three D’s – do, delay and dump. The idea was to decide what was  most important in my life, what wasn’t important, and what was stealing my time. And as I found out stealing my mind. The number of items that disappeared in my personal black hole increased. Some have surfaced; some have not. It reminds me a bit of when my mother, when in her late 50’s she took bacon instead of steak out of the freezer for our supper. I, then in my late teens discovered the mistake long before the meat had thawed. Not exactly losing or misplacing items, but close.

My mother was having a hard time dealing with living life without my dad who had died a few years earlier and her escalating arthritis. So she had loss, grief and health. Money was not an issue

My misplaced items signify more and some are different. For example, I wanted to wear a specific sleeveless black T-shirt which I had owned for many years. But I couldn’t find where it should be or where it shouldn’t be and I looked several times both in artificiahav

Nada.

Yet I was 99 per cent sure I hadn’t at any time put it in the used clothing for the Diabetes Association bag. Ever.

Something strange was going on here.

It wasn’t until I returned home after a shopping expedition to buy a replacement T-shirt ( and didn’t find anything suitable) that I found the missing T-shirt. I was still furious about it being yet another item gone missing that I meticulously checked all the places again. And I found it in one of the places where it should be, i.e., the drawer where I put items that I’ve worn once or twice but they still don’t need to be washed.

I’m sure all the fuss about finding that T-shirt has something to do with wearing something I am familiar with, especially when you consider the chaotic unpredictable world we live in.

A few other items still remain lost in inner space. One is corn cushions for the soles of my “bad” feet. I know I bought two packages at the Rexall store – two because that is the only drugstore that seems to carry the padded ones and I don’t live close to a Rexall Drug Store. I paid for two and I know that the two packages came home and that I put them in the drawer where I keep all my bad feet paraphernalia. That burns up more than my feet because it costs me, as does all the health crap I have to buy or get done for my health. But that’s a topic for another blog post.

The funniest one is when my son was helping me remotely with transferring library books in e-pub once downloaded from my computer to my Kobo. Yes, I had the Kobo all right. But I couldn’t find the short cable that connects the Kobo to my computer. I told my son that I had the charger (I finally ordered one that you can plug in your Kobo to recharge it without turning on your computer) and the cable in it, but couldn’t find the cable for the Kobo to connect it to the computer. All this while I was frantically checking through desk drawers.

“That is the cable,” my son said. At least he didn’t laugh.

I knew the cause right away for forgetting that the charger did not come with a cable.

All the while my son and I were doing the computer remote fixing, I felt like I was coasting – almost like my voice, my body and my mind were separated.

And that is the way I had been feeling for a week and a half before trying to get too many things done to meet too many deadlines, and deal with weather and possible water in the basement and one of my many health issues acting up.

Immediately after Martin and I got off the phone I started to tidy up some of my office – my desktop and the few files needed to be put away.

That only brought on more forgetfulness, misplacement of items, and anger and frustration. I couldn’t seem to find the bills I knew I had paid at the beginning of the month. Finally found them in my Problems to be Solved folder. They  weren’t the problem – they had been paid. But I discovered in my bills to be paid was an unpaid phone and Internet bill for this month.

I am never late paying that bill but the utility company moving the date due up five days didn’t help with my memory.

The problem was twofold – I had too much on my plate to do so didn’t do some of the things I regularly do – i.e. keep a budget up to date including keeping track of bills that need to be paid and paying them on time. Of course I paid the bill online right away and through my account let the utility know I had just paid it and where, so I have a numbered receipt now.

But when I did that and when I looked at my now tidy corner of the office where I work, I felt better.

Next day, which was yesterday – Monday, I still started out sluggish and feeling overwhelmed. But I was determined to plow through as much of my “to do” list for the day as I could. When I did and saw what I had accomplished, I felt even better.

Maybe taking the time to do some gardening and going for a short walk had something to do with it.

But there are still things to rein in – like email. I have to get off some of these meet-up things I’ll never go to and some of the writing groups and other interest-related stuff that just takes up my time. I need to delete some of what I do (and one I thought I had came back today and I have to deal with it. This is one where the people in charge weren’t clear about what had to be done and I’m not the only one confused here).

And then there is all the crap I have to do for my health and when I have to do it. Yes, I’m reining in that too. Doing what I have to but where I can, when I can. Not dropping everything else to spend a lot of time doing this and that. If I forget to do something for my health once, so be it.

It is like I told my friend Maggie when I finally had time to call her early Sunday evening. “I don’t even have time to call my friends.” Now, that’s sad and unacceptable.

So is not getting enough sleep at night. But the last two nights I’ve had no problem falling asleep. It’s just that I wake up two to three hours before the alarm goes off and have trouble getting  back to sleep. Or don’t get back to sleep.

The weird thing is that happened Sunday night into too early Monday morning. And Monday – yesterday – is the day I got some of my equilibrium returned. Go figure.

Sharon

Only Child Writes

 

How Only Child wants to be and feel

 

 

 

 

 

 

 

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Filed under Burnout, Health, Life Balance, Life demands, Memory loss, Stress, Time management, Uncategorized

Streamlining my life or why no blog post last week

Only Child is doing this in her life

Life is getting too complicated and I am running around in overwhelm too much lately. That is why I didn’t even have time to write my weekly blog post here last week. This is the first time ever I have missed doing a blog post. I also missed doing my author blog post last Thursday. A lot of it seems to be things coming at me from other people and other things – what I supposedly can’t control

Well, maybe I can. If something or someone is stealing my time with their demands, maybe it is time to dump them or dump the organization I’m involved  in or at the very least cut back on what I do when for them. Because what is happening is I am not doing what I want to do because of all this outside stuff coming in.

Last Friday I started to draw the line and did that with someone who was actually helping me and the writers’ group I run with all the stuff to get a special event going. But she does want things done right away. I can’t do that anymore so emailed her that I can’t deal with anything related to that until Monday. She was fine with that and I am grateful that she has been dealing with the city bureaucracy involved in one aspect of it. In fact another organization had the same problem with the city so I’m wondering if it isn’t the same city jerk there causing all the problems.

I am also emailing a potential new client that I cannot evaluate her manuscript until fall  – originally I had estimated June but I just  finished the third rewrite of Beyond Faith and am now back to doing a very heavy edit for the novel of a very understanding client. I had also suggested this this PC (potential client) could also go to another editor near where she lives and someone she, as well as I, know. When I didn’t hear back either way from the PC I presumed she had gone to the other editor. Meantime a repeat client emailed me that she would like me to do another evaluation of her manuscript since she has rewritten it based on my previous evaluation – of course for a fee. Not hearing anything from PC and realizing that my considerate client’s ms was again behind schedule (he knows and is not upset), I gave her a tentative July to meet with her. However, imagine my surprise when last week PC emailed with wanting to email the manuscript, although she did ask if she could email it now. As for fee (and I had mentioned that in my previous email), she mentioned she could mail a cheque or a gift card. Huh. No way for the latter and I don’t just start an editing job without a deposit and without a signed contract.  Guess I will have to email her this week. And if she decides to get another editor, that’s fine with me. Today I also have the handyman here fixing house and property stuff plus deal with the writers’ event planning and do some more editing on the considerate client’s manuscript.

You can see some of the stuff I’m dealing with, some which I don’t really have time to deal with. Last night was the first night  in months I got seven hours of sleep – if you count the half hour I fell asleep watching the news and weather on TV. Sleep is important to me and I’m tired of being tired and not being able to think straight some times.

So, in my quest to decide what to scrap, what to cut  back on, what to put in pending indefinitely I am re-reading this wonderful book by Elaine St. James called Living the Simple Life. She has other books in the same vein and I have one of them – if I can find it in my overfilled bookshelf by my bed. Although the book is written in the mid 1990’s, it is still relevant – she does a whole list of possible time stealers for people and except for Publishers clearing house junk  mail, she is right on. Yes, email and the Internet are on her list, but we can just add more up-to-date time -stealers like our cell phones and other devices and social media. Her chapters are simple and short and very helpful and you can pick and choose which chapters to read.

So with Elaine’s help and my determination (and stubbornness and persistence) I am going to cut the crap and try to live doing things one foot at a time, one thing at a time and where possible I decide the priority. If people don’t like it they can lump it.

And that’s enough cliches for now.

Cheers.

Sharon

Only Child Writes

Garden serenity when things get hectic

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Filed under Decisions, Overwhelm, Planning, Prioritizing, Problem solving, Uncategorized

My health gobbled my life part ??

Only child contemplates health and stats

I figure that since January 1 this year I have wasted at least three weeks dealing with unwelcome health issues. Not three weeks at a time but if I tallied up all the time. From dental extractions to complications from them, my ongoing disgestive disorder and its complications (malnutrition and vitamin and mineral deficiencies that cause other problems), eye problems, sinus problems, etc., etc.

You can get the picture.

So, instead of just complaining I thought I would do a little research on health statistics for seniors and well, all adults. One source, the CDC puts the percentage of seniors (65 and over who aren’t living in seniors’stitutions) in poor health as 21 per cent. When it gets into specifics, such as hypertension those figures escalate. The page has several links for more health info about seniors.

For all of us, no matter how old we are, stress plays a big factor. And if you take stress into another level – what is causing the stress, you can not only rack up why you are getting sick (physically or mentally) you can get in a loop because being sick causes more stress. And all that steals from your valuable time, steals from your enjoyment of life.

I’m not providing any answers today – that is for another post or posts. Today, I’m just providing some links to information, particularly with statistics. They say misery loves company. I say “misery NEEDS company”.

Here are a few more links.

Symptoms of Stress statistics here

What’s stressing the stressed? See Stats Canada info here

Cheers.

Sharon

Only Child Writes

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Filed under Anxiety, Health, Life Balance, Life demands, Only child, Worrying

Only Child deals with doing too much

Sharon CLB mid 1990sSometimes we bite off more than we can chew in all that we do. It is a life variation of the old eating too much axiom that my late mother used to say – your eyes are bigger than your stomach.

This time, my eyes and my mind too, are presuming I can do much more than is realistic. So, I’ve been slowly pruning and putting in pending some of what I do. Lately, I have been doing this with my business.

I am a writer, editor and writing instructor and as such there are specific things they encompass and specifics I wouldn’t touch with anything. Having said that, I am still trying for gigs, particularly in the instructor and presentation area. But I am cancelling going to a few business meetings and not taking on some new work. So, the tally right now is:

Cancelled one business meeting for sure this week but presented via email some suggestions within the topics on the agenda.

Went to one writing organization Christmas party (this is fun too) last evening,  but not the other one on the same evening. Having gone to both a few years back when both also occurred the same evening – never again.

Am being approached for editing work from potential new clients and I am grateful for that. But I will be meeting with only one of them in the New Year as what she wants is what I do. She is also connected to me on Linked In and Goodreads. The other one emailed me out of the blue and I am not sure where he got my name from. I don’t think my website because it lists very clearly what I will do in writing, editing and teaching and what he is asking for is not there. And I double-checked my website just to be sure. I do not ghost write or rewrite somebody else’s story, somebody else’s manuscript. I do copy editing, manuscript evaluation and one-on-one writing tutoring in person or by Skype. So I will email him back with a polite refusal and send him to the Editors Canada website to find an editor who will do what he wants and needs.

I do have current clients and it is important to do their work.

So, if you are living your life in overwhelm – business or personal or both – remember  my mother’s axiom – your eyes are bigger than your stomach.

Otherwise you might bite off more than you can chew.

And that’s enough of cliches from me.

Cheers.

Sharon

Only Child Writes

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Filed under Gratitude, Life Balance, Life demands, Mother, Only child, Sharon A. Crawford, Time management, to do list