Category Archives: Consumer action

Only Child’s Mother’s Day was mixed bag

Martin and I outside Allen’s  on Mother’s Day

Mother’s Day in Toronto was grim, gray, cold, windy and later rainy. So I was looking forward to a bright light in the day – brunch with my son, Martin. At my request he had booked a table for brunch at Christina’s a different restaurant than usual. But when I arrived a few minutes after him and walked over to the table where he sat, I got a shock.

Martin told  me that when he came to the table he was told that they weren’t doing brunches today, only regular lunch and dinners. I spoke to the waiter and then the manager. They also told me they weren’t doing any breafasts and the owner said that this was just for today, not other Sundays. I looked around at the almost empty restaurant.

On Mother’s Day? What was the owner thinking? Does he live in another universe? And this obviously stupid move was NOT on their website. I had checked the website before Martin reserved..

Martin and I didn’t have to talk about this much. We agreed to leave and go elsewhere. So we walked out. He called our usual Mother’s Day brunch spot – Allen’s on the Danforth and managed to book a table starting in fifteen minutes. He started to call for an Uber but I said we could walk it and I had to stop in a green grocers on the way there to get some lettuce. Which we did.

Allen’s was like old home – food and service. And they had brunch including his favourite salmon and my two scrambled eggs with hash fried sweet potato. We told the waiter about our experience at Christina’s and said we should have come here first. So, Martin and I had our bright spot with Mother’s Day. And outside on the small patio, he took a shot of us – well fed and happy. I’m glad this worked out because I relish the time I spend with my son. We are both busy – him with work and the band he plays guitar in (Beams), so we don’t get together too often and  so connect on Facebook. I missed Martin’s partner, Juni, who usually comes with him, but she was just getting over food poisoning. I’ve had that before and it is not nice.

Both Martin and I discussed what to do about Christina’s. I said I was going to do a bad review on Yelp and he was going to complain via the company he reserved the table through online as they would email him a request for feedback. So, I joined the Yelp crowd and posted my review of both restaurants. For Christina’s and for Allen’s. And I just looked and it appears to not be there on  Christina’s. But I was straightforward, not rude. No reviews are posted there after May 10, so maybe. I’ll wait befoe reposting. Christina’s bad service does get a mention on my Yelp Review of Allen’s here. Scroll down. It’s under “Sharon C.”

So, I learned a couple of valuable lessons.

It is important to spend time with your family.

It is also important not to let businesses screw around with your well, business, and/or engage in false advertising (remember this change was not on their website).

It is also important to take nothing in life for granted or you will be screwed. Something I have to keep reminding myself.

A belated happy Mother’s Day to all mothers.

And the weather? It is supposed to be warmer and sunnier this week with just a bit of rain. But I’m not taking that forecast for granted.

Cheers.

Sharon

Only Child Writes

 

 

 

 

 

 

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Filed under Consumer action, Customer Service, Family, Martin Crawford, Resaurants

Banks card security procedures stymie card holder

Pondering the complications of online bank security changes

Both my bank and my credit card company have new security measures for their clients. While I applaud this step, it thumbs down for their procedures to do so. Why? Because they are making it difficult for the avtual card holder to do the changes. I thought these security measures were for our benefit, but if we can’t access our accounts, something is wrong.

Take Scotiabank’s new debit cards. Traditionally, you kept the same debit card, same number for ages (unless the card was stolen, lost, or mangled). I have had the last two happen to my debit card over the years. No problem getting a new card and get it working – including for my online account. And that’s where the problems are now happening. Here’s my story and I’m sticking to it.

Last Friday a new card arrived in the mail. No warning ahead of time from Scotiabank – by regular mail or in an online notification at my account. Remember, old debit cards have no expiry date so unlike credit cards you can’t check to see when the new card is expected to arrive. The new cards do have an expiry date, which will help somewhat for the future. But for now I decided yesterday afternoon to go to my bank in person and get all the changes made.

No problem with changing my card number for in-person banking. But the teller couldn’t change my online account because she didn’t have my password. I didn’t either – on me. I don’t carry my passwords around with me. She explained how I could to change it online. I wasn’t happy about the situation and said that I would have problems.

And boy did I – worse than anticipated. I wasted the rest of the afternoon with this. Starting with my laptop I tried to change the card number in my account but each time I tried to log in it kept going back to the old number and flashing ERROR # etc. at the top. I even changed my password. Didn’t work. So I called Scotiabank customer service and got a very patient helpful rep.

First she tried to help me fix it on the laptop. Didn’t work. Then we tried my desktop computer. At first it kept doing the same return to the old card number and wouldn’t let me in. Finally she had me click on something else and got me to the security questions which are necessary for this change. (That didn’t happen on the laptop). Finally we got in. Because computers are linked when I went to my laptop, I got in to my account immediately.

I thanked her profusely for her patience and help and got the Scotiabank phone no. to put in a complaint. I was very clear that the complaint was not against her or the teller but against the card being changed with a changed number  at all without any notice and the setup up for changing it on line (Instructions not in the cover letter with the card from Scotiabank). Again I got a sympathetic bank rep (so far – we’ll see what the result of my complaint brings). Again I was clear that my complaint was not against the teller or the customer service rep. – if anybody, it would be the assholes (pardon my language – I could use stronger language) who initiated this change and decided on how it would be done.

As for the credit card change – that is another bank and so far all I have done is go online to my account. After I enter the password I get this box about all the new security measures and the procedures for doing so. There are points in it to click on for more info. I did this. But I couldn’t see all the information because you couldn’t scroll down the pdf.

So I phoned to get some help. Got through to someone called Sarah right away and complained about the faulty design. She agreed and put me on hold and never came back. I was on hold for over 15 minutes before hanging up. Definitely I will be putting in a complaint about Sarah – if I can get through. I’m still mulling over whether to cancel my card and get another one from another bank….but why should I have to do this?

What do you think of this? Is security getting too complicated for the card holders to get around? Or am I just a luddite?

Cheers.

Sharon

Only Child Writes

 

 

 

 

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Filed under Bank service, Bank service complaints, Banking, Consumer action

Only Child on people’s stupidity wasting my time

Your customer service rep today

Lately I’ve been getting up feeling that there isn’t too much to look forward to for the day – or I have one or more nagging problem to face. Even today, on an untypical winter’s day. Sun is shining and it going to be warm – 54 F on the old scale.

I’m feeling better now and I think it is because I’ve been busy tackling my time and getting back on track with starting my workday on time. I also re-recorded my voice mail message – much shorter and to the point – starting with if this call is personal, please call… and I state when – not during my business hours. I also mention when I will take calls for writing and editing. And I finish with “Or leave a brief message. Thank you.” Emphasis on the “brief”.  I don’t want your life story as some do. Now, with long messages, I will delete them once the life story finishes, that is.

I also thought a brief summary of some of the ridiculous problems I’ve been dealing with the past month – at least 90 per cent caused by “outside”, i.e. I didn’t cause them; they were caused by big business, government, other people, etc. But I’m stuck with fixing the problem. So, here is a short summary of the most ridiculous. People can be so stupid. WARNING: I name some names.

1. I belong to CARP – the Canadian Association for Retired Persons (a misnomer as members can be anywhere over 45 and many of us are not retired). But they are good with advocating for our rights as older people, especially to  government, plus you get deals with things like insurance and pharmacies and they publish the Zoomer magazine. But apparently their in-house administration needs some fixing. My membership runs out the end of February according to my membership card. For the first time I did not receive a renewal notice (I’ve been a member for more years than I can remember) so I phoned earlier this month. My “new” card arrived a week ago – dated February 2018. What’s wrong with this picture? i phoned and complained and asked for a correct new card to be sent to arrive by the end of the month, send it priority post if necessary and that because they screwed up I deserve that – this latter after they said it takes two to three week to send it out. Well, they didn’t listen -priority post would have gotten it here before now, which is one week later.

2. Empire Life Insurance Company which has had my life insurance policy for years and increases the payments every year, but never tells me ahead of time or how much. Just sends me “threatening” letters six months or so before the fiscal year is  up or after, stating that my policy will  be cancelled if I don’t pay X$ right now. I have repeatedly phoned them on this, stating I have no problem paying any quarterly increase that starts with each new fiscal year – but they have to let me know what the quarterly increase is. This year I did the math on the amount they say I owed until August 1 (fiscal year end/start) and it works out to the two quarterly payments I still owe when I am billed for each quarterly. I was just going to pay the current quarterly when the annual nasty letter arrived. This time I think I got someone who has some idea what she is doing and she said she would put a note in my file that I requested receiving notice of the actual quarterly increase a month before the fiscal year end/beginning and to just mail in the actual quarterly payment due now and the next one in May. Which I did for the quarterly then due. And I have complained about Empire Life to the Insurance Bureau of Canada and they said they don’t cover life insurance – just car and property insurance companies. I have also looked into getting life insurance elsewhere but have been warned to be careful here. Maybe I’ll go to CARP again on it and see what they have to say. Oh! When I get my new correct membership card.

3. I wasted last Thursday morning on the phone with Dell Canada trying to extend the service warranty on my leased desktop PC for another year. I might have been asking for them to deliver the sun and the moon. Except for instructing me how to do a check on the hardware in the computer to make sure it was all working (it was 100 per cent), the customer service rep in the finance department I got didn’t know what to do (she kept putting me on hold to check with her supervisor) and I had to repeat several times what I wanted and how I was going to pay for it. She finally gave me a quote and transferred me to someone else to take my payment info. Then back to her and after waiting some time she told me that there was a problem processing it but it wasn’t my card – it was Dell but she worded it like the problem was connected to me paying with a card. After being put on hold for more time, I hung up and tried to call back (to get somebody else) at the number she gave me. I got the usual Dell runaround from operator to operator to wrong country to wrong department until I landed back at the original place – but with la different rep who knew what she was doing. She got me a quote and it turns out the first rep had quoted higher because she had included a laser printer. Huh? I don’t have a Dell printer and that was never discussed with rep No. 1. This rep No. 1 had emailed me a “how am I doing?” email – twice – while we were still talking and there was a link to her supervisor. So I emailed him to complain. Got a quick reply and he wins the prize for stupidest person on the earth. He said the first rep. did it right, there was a “tool” causing the processing my order problem (Tool? We weren’t gardening or doing house repairs here? Did he mean software?). His grammar and spelling were atrocious for a supervisor. And he didn’t even apologize. But I may have gotten my just desserts in all of this, though – when I filled in the survey form that came in yesterday.

The list goes on. But that’s enough. People can be so inconsiderate and stupid.

So, I’m looking out the window at the sun shining and hoping I can go for a walk at lunchtime.

What is one stupid problem caused by someone else you had to deal with? And how did you deal with it?

Cheers.

Sharon

Only Child Writes

Something to look forward to in a few months

 

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Filed under Complaining tactics, Consumer action, Insurance, Only child, Problems, Seniors, Snafus, Zoomers

Helping lost people turns into something personal

GO train on the go

GO train on the go

This summer I am making it my business to help people who are having difficulty finding their way around Toronto. I don’t actively seek doing this but when I see someone who appears lost – or if they are asking for help getting around – I do my best to help them. Some days when I’m out nothing happens; some days there are a couple of instances. But last Saturday it got personal as my friend K. from Oakville had to return home by GO train and the situation for boarding was very vague.

K, N and I had spent a day at Harbourfront and N and I walked K back to where she figured she would go to get her GO bus. It was where she had exited.

The long waiting room with windows on one side and entrances to stairwells to some of the platforms on the other side was not very helpful. Neither was the Departure schedule on one of those changing digital boards. All the upcoming GO trains and Go buses were listed, but the boarding platform was not listed until five or 10 minutes before boarding time. Instead, you saw the word “Wait” beside the trains and buses. There were no officials around to ask; no indication where the nearest washroom was, and no seats to sit on.

K has back problems and other medical issues. N has a hip problem and I have a couple of digestive disorders. We would have appreciated at least a place to sit and someone official to ask if we were even in the right place. With this Union Station in construction flux, this latter part isn’t unreasonable. Last time K came to Toronto in the fall, she boarded her GO train at the other end of the large Union Station. So it wasn’t inconceivable that there was another place with platform entrances, particularly as the ones we saw here didn’t go up very far in numbers. The wall maps were useless.

So we waited, fretted and oh, did I forget to mention – no air conditioning so it was hot and humid inside. By continually checking the departure board I figured out that all GO bus platforms were numbered in the 40s. I also figured to get to them, you would go to the end of this long room, through the doors and there would be an indoor walkway to take you across the street to the GO bus terminal. Not for trains, though.

Five minutes before K’s GO train was scheduled to leave (they were running every hour only on the weekend because of construction) a platform number appeared. By that time, there were a number of people huddling around and they all proceeded through that numbered door. K hugged N and me and followed the others through the door to board her GO train.

I was so outraged by this major consumer service flaw, that I filed a complaint with GO online using their complaint form. Besides what I mention here, I also suggested they take a page from VIA rail (also goes through Union station but in the main area), i.e., that they list the platforms for all GO trains and buses departing – all the ones on the screen as they appear. The one word “wait” which they have, should deter people from entering the platform ahead of time in case there is another GO train or bus departing or arriving there before then. VIA does this and it is not unusual if you arrive early for your train when you go to the place to line-up, there is another line-up for an earlier departing train. VIA rail also has updated announcements via loudspeaker. That wasn’t happening a this GO waiting area. So that makes you wonder what blind people do? Maybe GO is in some violation of accessibility laws.

There was a notice in the waiting area and GO online that the platforms would be changing August 10 for construction so I also suggested they implement my suggestions when they do their construction.

If they can’t get their heads around giving good customer service to regular GO riders, they need to remember this is the big tourist season in Toronto and if regular riders (K does take the GO but in her area only, not into Toronto usually) get confused, what about tourists?

What do you want to bet that the powers that be at GO Transit all drive cars?

Cheers.

Sharon

Only Child Writes

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Filed under Consumer action, Friends, Getting lost, Helping Others, Only child, Public Transit, Union Station Toronto, VIA Rail

Flash flood rainfalls cause havoc in Toronto

Front of Only Child's House

Front of Only Child’s House

Toronto finally got rain last week and depending where in Toronto you live, that’s when you got it. My son and his girlfriend got the big rainfall on Sunday July 24 overnight. When they woke up Monday  morning they found rain pelting down from their ceiling – on the second floor of the house they live in. There is one floor above them. Their landlord fixed it – it was a pipe going through the ceiling.

My situation is a bit more complicated. While I do believe that God controls the weather and also that climate change has a lot to do with the extreme weather we are getting worldwide, I have an added factor – NIGEL APPLEWAITE – and I don’t mean the Hamilton  football player  who has an “h” in his last name, although it is sometimes misspelled without the “h” . I don’t know this fellow, don’t have a beef with him, so I do not mean him here. I wish this Nigel Applewhaite well.

I am referring  to Nigel Applewaite who supposedly fixed the water getting in my  basement through cracks by waterproofing it on the outside in the spring of 2011. It worked until late spring 2013 when water started coming in again in the laundry room and the rec room. Of course I called Nigel right away. He came over twice but would not take responsibility. He kept saying it could be the drains and to get them checked which I did. The City of Toronto supervisors checked it twice and the drains were fine – no water back up here and no blockages here. Nigel came back and made a half-ass attempt to find the cracks he had missed (He didn’t dig down as far as the weeping tiles like he should have and this “should have” I only found out from other people after the fact). Nigel put the hose on full throttle against one area of the wall and said to leave it for a few hours and he would have to check it like this over all areas. Then he left and never came back.

I wasn’t going to get anything from him that way and because the area is so small, other bigger contractors who do this work can’t get their heavy equipment in – not that I want that to happen with my perennial garden in front. They also don’t dig by hand. And I don’t have the money to pay for this either. Because Nigel is not a BBB member and I don’t have the time or money to sue him, I have made it my business to make sure everybody knows that he does shoddy work and to never hire him to water proof their basements. In particular, if I find out someone is needing their basement waterproofed I tell them “Don’t hire Nigel Applewaite because…” And I tell them my story.

Nigel Applewaite has no online presence – yet. I’m going to make sure he gets one though. People need to be aware of those so-called professionals who mess up any kind of home repairs. It is our homes we are dealing with.

Now, just wait until I go after the very incompetent handyman I had (the one who took three visits to get the sink drain working right) a few years ago;

I also like to praise the repair people who do a good job. So, although I’ve mentioned him by first name only, here is the name of the current fellow (since early 2014) I have hired for electrical, plumbing, painting and other repair jobs)  – Mike Ouillette  – don’t k now if he has an online presence, but he is located in the Toronto, Ontario area. He does good work and his fees are not cheap but not expensive either.

As for the flooding this time round on July 27 evening  – just a bit in the laundry room. But I still had to get two neighbours to help me move the washer, dryer and freezer so I could wipe up what was actually just damp – no puddles, probably partly because I have towels, mats and long foam sticks along the walls in the laundry room and the rec room. Yes, folks, that’s how I “decorate” the floor of my rec room, thanks to NIGEL APPLEWAITE.

Cheers.

Sharon

Only Child Writes

As a P.S. here, I have received some of the money that was owed me as mentioned in last week’s post. Still waiting for more government money and the rest of the client’s fee payment.

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Filed under Consumer action, Extreme rainfall weather, Floods, Leaky Basements, Only child, Rain

Empire Life Insurance apologizes and Hudson’s Bay reimburses

The garden is one way I have to heal

The garden is one way I have to heal

Last Friday, I followed through with phoning Empire Life Insurance and got a reasonable person in the call centre. After explaining the situation, she said she would look into it and get back to me Monday after 12 noon when she was back into work. When I said I had a dentist’s appointment that afternoon, we sorted out that I have vm and she could leave a message.

She did a couple better than that. She waited until 6 p.m. yesterday to call to make sure I was back home. And she fixed it. She checked my computer file and said there was a flag on it since 2013 to not send the letter and to automatically up the premium at the beginning of each new fiscal year in August. She explained that the letters are generated (from the computer) automatically and  sent out automatically unless someone follows the flagged info and someone missed doing that this year. She said it was human error and she apologized for the company. She also told me the amount of the increase which starts with the August bill and confirmed that the amount on the quarterly bill I have is the right one to pay by June 1  and to ignore the amount in the letter and the letter itself.

I accepted her apology. So, no repercussions for Empire Life Insurance Company now.

The companies doing something to fix their errors continues. I have mentioned before having problems with my prescription glasses which I bought at Hudson’s Bay Optical in December 2014. Unfortunately their warranty is only for one year – which covered the replacement of one pair of sunglasses last fall because the one frame handle kept falling off and could not be screwed back in – only could be temporarily glued. They still had one more frame like it, so the lenses were switched to those frames.

Last month the same thing happened with the new frame and in I went and had it glued back on with the caveat that new prescription glasses would need to be purchased as these glasses frames were no longer available.

Mother’s Day at the restaurant the frame side fell off again. My son snapped it in. Then two weekends ago, the right lens popped out of the regular prescription glasses. When I went in to have them popped in (this is free), I ordered a new pair of prescription glasses and of course had to pay full price as the warranted expired in December 2015.

The saga continues. Last Saturday the lens again popped out of the regular glasses and in a very bad mood I took public transit to Hudson’s Bay Optical. They didn’t mind popping it in again and did so. I was wearing the sunglasses and so just put the regular glasses back in their case. They did check and said the new sunglasses had left the manufacturers on Thursday and should arrive this week, Tuesday or afterwards. They also said the manufacturer is in the United States, which would explain the long time frame (pun intended).

Does this also explain the poor quality of the glasses? Because I decided to complain to the manager about all this nonsense. By then I was out of the optical department and walking through the cosmetic department. One of the cashiers called the manager and he came down.

We discussed the glasses problem with me making comments about the poor quality of the glasses and I never had this problem with Sears and had only switched to Hudson’s Bay Optical because the Sears store downtown had closed and the mall locations of Sears are too far for me to go on public transit. I also said I had been wearing glasses for 46 years and had never had lenses pop before. I also complained of the one-year warranty Hudson’s Bay policy compared to Sears two-year warranty policy. He said he would see what he could do about that.

Then he decided I should get half the amount back of what I paid for the sunglasses and had the clerk in cosmetics do the transaction.

While we were talking he noticed that the frame on my sunglasses had again become detached. I handed him the offensive glasses and like my son had done, he snapped it back it.

The next morning at home I noticed that the lens for the regular glasses hadn’t been popped in correctly – it was the same as I managed to do to pop it in with one corner not all the way in.

I’m hoping it stays until I go in later this week to pick up the new sunglasses. And I’m not wearing the sunglasses much if at all in case the frame falls off again. I cannot pop it back in.

The glitches/snafus are getting to be too much and they have affected my health. Last Thursday, I dealt with five problems – all sorted out; Friday was calling the insurance company. Yesterday I finally had that filling put in the back bottom tooth, so hope that is now going to be okay

What all this stress, all this having to be my own consumer advocate is doing is making my IBS and the like worse and it is scaring me. I’m making some changes – more exercise as in walking and gardening (neither of which was done from Saturday to yesterday because of the cold weather). Today it is still too cold to do more than collect fresh flowers but I hope to get out for a walk. I am changing my diet slightly, but mainly starting to drink more water as I’m sure I’m dehydrated. Have also done some more research on the Internet and will see a nutritionist at the Health Planet for suggestions on supplements to help.

And do some meditation regularly and other stress reduction things. Plus get more sleep. Eliminate some stuff from my life and postpone some.

All this may be very well. But God will have to do his part, i.e. stop sending me so many problems in all areas to deal with. And send me some more money to ease the financial burden. The latter is starting to happen. But the first part has to happen or all the lifestyle changes in the world may not be enough. I don’t have the good fortune to have a partner to help with things so the burden of all falls on me. Lessening it would be very helpful.

That’s my take anyway.

Cheers.

Sharon

Only Child Writes

 

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Filed under Anxiety, Consumer action, Digestive disorder, finances, Gardening health benefits, God, Healing through gardening, Health, Help and Support, Home and Garden, Life Balance, Life demands, Life Insurance, Meditation, Older Women living alone and health, Pain, Worrying

Only Child declares war on Empire Life Insurance

Only child prepares to battle more human screwups

Only child prepares to battle more human screwups

Mother’s Day was good. My son Martin and his girlfriend Juni took me out for brunch and afterwards he came with me back to my house to do a few odd jobs and talk computer and other stuff with me. He removed the cover from the air-conditioner (the jury is out if and when the a/c will be used this year with the cold weather still) and put in the heavy top part of the patio umbrella. He didn’t have to hammer the nails back into the patio table as the arborist did come through and fix their damage. (See my added comment from last week’s post). Martin also helped me save and include old newspaper photos into Power Point (from the Toronto dailies online through the Toronto Public Library research connections). These are  for the memoir writing course I’m teaching next month.

I walked with him to the bus stop and after he boarded the bus I went to the nearby Home Depot to buy some bone meal. Because the weather included sporadic short showers I didn’t do any gardening and accepted that. Spent time reading newspapers and a book. Okay will all that.

Then yesterday – Monday – arrived and all the shit that brought. Again due to other people’s bad judgement/stupidity. Sheesh! I can get into enough trouble on my own without all this outside stuff.

First I got through five (yes, five) issues – some health-related but most connected to snafus with the house, city services and a utility. So, I phoned the dentist’s office to book an appointment but couldn’t get one until next Monday, did follow-up phone calls on the windows manufacturer coming to fix a problem with a window (under warranty but appointment has been postponed several times partly because of weather and partly they only will come when their techs are in the area), the city for follow-up on my complaints about garbage not being picked up two weeks ago – only one on the block, Rogers for a falling-down cable outside in the back, and my house insurance company for something else (this one was not a screw-up – I just didn’t understand the info mailed to me).

The other item in the mail is one of the big problems now.

Empire Life Insurance where I have my life insurance – they picked up my policy from a company they absorbed a few years back – are up to their old tricks. In a nutshell, they increase your premiums annually if you are a senior and don’t have any extra saved in your premium fund. So, they send a threatening letter (worded politely) if you don’t send X number of dollars – basically one quarterly premium payment increased – they will cancel your policy.

Is this right? Sounds like they are taking advantage of us seniors.

They have done this before and I have waged war and called them on it. Two years ago, after several angry phone calls to their call centre, I was connected to someone who could do something. We talked and she said that she would arrange it that I would no longer get these letters and that the increase would automatically be applied. She followed up with a letter.

Last year, thats is what happened. This year? Empire Life Insurance is back to their old tricks. I have the threatening letter now, when the fiscal year for the premiums isn’t until August. I have the current May bill to pay (with 30 days grace – I’m waiting for my government pension later this month or the deposit from the new editing client after the Victoria Day weekend when she is back from holidays – then I can pay).

So I am on the warpath again. I will collect all my information from the last time and phone to try to get it straightened out – AGAIN. I am also going to try to sic CARP (I’m a member) on them. Two years ago I tried the Insurance Bureau of Canada complaint department but they weren’t helpful. If this isn’t solved I will have to cancel my policy and have no life insurance unless I can find something else suitable that I can afford (I’ll ask CARP) so my son can pay my funeral costs and debts without using his own funds. Life Insurance is paid out before any will is processed.

Empire Life Insurance will also get bad PR from me.

You know the old saying about life being a bowl of cherries with the pits. I seem to be living it against my will.

Cheers.

Sharon

Only Child Writes

 

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Filed under CARP, Consumer action, Family, finances, Health Seniors, Life Insurance, Only child, Problems, Worrying