When I was a child my mother didn’t work outside the home – until I was in high school, when she had to because my dad had cancer. Before that when she was home she did work – albeit house and garden stuff. If she had to go to a doctor’s or dentist’s, it didn’t matter when. If the plumber had to come during the day weekdays, it didn’t matter.
Fast forward to today when many of us work from home, running our own business. I am a writer, editor and writing workshop instructor. Except for the latter and doing book promo in person, I do my work in my home office. Or at least I try.
Lately the non-work-related interruptions have been interfering with my work time. Sometimes I have to go out for them and sometimes I have to phone them to get something straightened out with the house, ID cards, etc. Most of this stuff is not generated by me. To put it bluntly, it gets shoved at me. And it takes time, often more time than you think.
Take health-related issues, particularly dental and eyes. This spring and now summer it is my left eye. It is in bad shape. Not my fault and not the eye professionals’ fault. What is their fault is the majority of them don’t have evening or Saturday hours. So I have to waste my work-time travelling to appointments, sitting in waiting rooms (sometimes for a couple of hours) and then actually seeing the professional.
And don’t get me on the subject of government agencies who only operate on regular business hours. So you have to take your work time to renew ID cards. At least you can call the bank outside business hours if you have something that needs straightening out.
I know what some of you are thinking. “She runs her own business from home for Pete’s sake (and who is Pete anyway?). She can set her own hours.
Well, I do. I just prefer them close to regular weekday business hours – 9.30 a.m. to 5.30 p.m. The only exceptions are when I do in-person book signings or presentations (usually on a Saturday) or panels or talks related to book promo and the odd writing workshop that is on an evening (most are during the day on weekdays). But in the interest of time I like to stick to regular working hours and use off hours for personal stuff, for the most part. That would include medical. At least the medical clinic I go to has evening and Saturday hours. It is close enough to home I can even go on my lunch break.
I really resent having to use my work time doing health, house (as in getting things fixed although my handyman usually does come evenings or early mornings and except for explaining what is wrong, he usually stays out of my way so I can work) and government-related stuff, especially when clients start to wonder when I will have their work completed.
Not sure what do do about this? I do have the phone calls under some kind of control with a vm message that tells callers when I am available to answer the phone for business and personal (and I use the “We can’t come to the phone right now.” message beginning). If it is important they can leave a message or call during those hours. One friend calls anyway during my work time but not business phone calls time. I don’t pick up the phone. When I check messages I hear her apologizing for calling at the wrong time. But she should know by now. She also usually leaves a “life story” message. I have two of those that I gave up listening to and they are left as “skipped messages.” I have no idea how to delete them without listening to them. Guess I will have to borrow a phrase of another friend who is smart in her vm mail message for incoming calls. “Please leave your name, phone number and a brief message.” She adds something about limited space for vm messages. I could do a variation of that. After the first part I could add “so all callers can leave a message.”
That’s the phone. Now about all the people and organizations, etc. stealing my work time because they don’t cater to the working crowd.
As one of my friends says they need to “get on the program.”
How do you deal with these non-work related interruptions? I don’t mean life and death. An ill family member, a death in the family. These are exceptions.
Now back to my client work. This blog post hasn’t even taken as long as the public transit ride to the eye doctor.
Only Child Writes