CRA gives seniors short shrift

It used to be important to get your annual tax returns in on time. Then it could take up to six weeks to get your Notice of Assessment – to find out if you did your returns correctly and if you owed more or less or were getting a return. Not anymore. Now the CRA is saying to wait eight weeks.

But that’s not correct. A friend of mine who is a senior filed a few days before deadline and she just got her Notice the first week in July – that is one week later than eight weeks.

But my situation is worse. I had to phone the CRA customer service line and did so July 11. Here is my story.

I mailed my tax returns for 2016 on April 28 (our deadline was May 1, 2017 because April 30 was on a weekend). I sent the returns Priority Post with a signature required. They arrived on time and there was a signature. Because I tracked it online I was able to print out the signature before it disappeared at the site a few weeks later. I also had my mailing receipt from the sub-post office. So I had proof of filing on time,

Nothing had arrived in my mailbox and so July 11 I made my phone call. The customer service person was good. She checked and found that the last entry they had for my tax returns was that it had been inventoried as received the third week in May (three weeks after they received it). She suggested she do a Status Enquiry which is basically what it says  and is a reminder that the clerks who are checking the returns better get off their asses and go through the return. She said it could take up to four weeks and then I should get my N. of A. So I authorized her to do so.

Nothing happened for weeks. As the one month deadline approached, I again called the CRA customer service and the fellow there checked the status. My return and notice of assessment would be completed August 11 and then mailed to me.

August 11 is exactly one month after the Status Enquiry went in.

I received my N of A Tuesday, August 15. As I had figured out I owed no money and was getting nothing back – everything in that area is a big fat zero. I was a few dollars out in my calculations. But I am still living below the poverty line.

But the kicker is a lot of the extra seniors’ funds I get from both the federal and provincial government depends on this Notice of Assessment. No Notice of Assessment by mid-July and I don’t receive (if only temporarily): my Ontario Government Energy and property tax monthly grant payment, and from the Federals the quarterly HST/GST tax rebate, my Ontario Government Seniors Grant – a lump sum of $500. you can get once a year if you apply for it, which I did. I also lost the GIS (Guaranteed Income Supplement) which with my low income I had become entitled to. And my Ontario Drug Plan for Seniors (provincial) ran out the end of July and I got notice I would have to re-apply because they hadn’t received my Notice of Assessment from the CRA. That was the same reason for the GIS stopping and I have to re-apply. I have re-applied for the drug plan – at least the application time deadline is the end of September. The rest I am supposed to get at some point in time. I still have my meagre Canada Pension Plan money and the actual Old Age Security payments coming in.

In the meantime, excluding the lump sum for seniors and the quarterly GST rebate, since July I have been receiving $500 less a month. Fortunately in July, two editing clients paid me installments for work I am doing so that has carried me over to mid-August. But the bills keep coming in including the big quarterly water and waste utility bill. I am not taking holidays this year – I can’t afford to travel.

Now, I’m living on a few hundred dollars until the next CPP/OAS payment the end of this month – plus all the other money I’m waiting for.

But I’m not holding my breath. In fact, I’m going to exhale all the way down to my federal MP’s office to complain. Clearly the timeline for CRA vis-a-vis seniors payments has to be extended if they can’t get the tax returns processed even within their own timelines.

So, I ask you: is the CRA (Canada Revenue Agency) short changing seniors?

What do you think? Please comment.

Cheers.

Sharon

Only Child Writes

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Filed under 2016 and 2017, finances, Old Age pensions, Only child, Seniors

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