Last Friday, I followed through with phoning Empire Life Insurance and got a reasonable person in the call centre. After explaining the situation, she said she would look into it and get back to me Monday after 12 noon when she was back into work. When I said I had a dentist’s appointment that afternoon, we sorted out that I have vm and she could leave a message.
She did a couple better than that. She waited until 6 p.m. yesterday to call to make sure I was back home. And she fixed it. She checked my computer file and said there was a flag on it since 2013 to not send the letter and to automatically up the premium at the beginning of each new fiscal year in August. She explained that the letters are generated (from the computer) automatically and sent out automatically unless someone follows the flagged info and someone missed doing that this year. She said it was human error and she apologized for the company. She also told me the amount of the increase which starts with the August bill and confirmed that the amount on the quarterly bill I have is the right one to pay by June 1 and to ignore the amount in the letter and the letter itself.
I accepted her apology. So, no repercussions for Empire Life Insurance Company now.
The companies doing something to fix their errors continues. I have mentioned before having problems with my prescription glasses which I bought at Hudson’s Bay Optical in December 2014. Unfortunately their warranty is only for one year – which covered the replacement of one pair of sunglasses last fall because the one frame handle kept falling off and could not be screwed back in – only could be temporarily glued. They still had one more frame like it, so the lenses were switched to those frames.
Last month the same thing happened with the new frame and in I went and had it glued back on with the caveat that new prescription glasses would need to be purchased as these glasses frames were no longer available.
Mother’s Day at the restaurant the frame side fell off again. My son snapped it in. Then two weekends ago, the right lens popped out of the regular prescription glasses. When I went in to have them popped in (this is free), I ordered a new pair of prescription glasses and of course had to pay full price as the warranted expired in December 2015.
The saga continues. Last Saturday the lens again popped out of the regular glasses and in a very bad mood I took public transit to Hudson’s Bay Optical. They didn’t mind popping it in again and did so. I was wearing the sunglasses and so just put the regular glasses back in their case. They did check and said the new sunglasses had left the manufacturers on Thursday and should arrive this week, Tuesday or afterwards. They also said the manufacturer is in the United States, which would explain the long time frame (pun intended).
Does this also explain the poor quality of the glasses? Because I decided to complain to the manager about all this nonsense. By then I was out of the optical department and walking through the cosmetic department. One of the cashiers called the manager and he came down.
We discussed the glasses problem with me making comments about the poor quality of the glasses and I never had this problem with Sears and had only switched to Hudson’s Bay Optical because the Sears store downtown had closed and the mall locations of Sears are too far for me to go on public transit. I also said I had been wearing glasses for 46 years and had never had lenses pop before. I also complained of the one-year warranty Hudson’s Bay policy compared to Sears two-year warranty policy. He said he would see what he could do about that.
Then he decided I should get half the amount back of what I paid for the sunglasses and had the clerk in cosmetics do the transaction.
While we were talking he noticed that the frame on my sunglasses had again become detached. I handed him the offensive glasses and like my son had done, he snapped it back it.
The next morning at home I noticed that the lens for the regular glasses hadn’t been popped in correctly – it was the same as I managed to do to pop it in with one corner not all the way in.
I’m hoping it stays until I go in later this week to pick up the new sunglasses. And I’m not wearing the sunglasses much if at all in case the frame falls off again. I cannot pop it back in.
The glitches/snafus are getting to be too much and they have affected my health. Last Thursday, I dealt with five problems – all sorted out; Friday was calling the insurance company. Yesterday I finally had that filling put in the back bottom tooth, so hope that is now going to be okay
What all this stress, all this having to be my own consumer advocate is doing is making my IBS and the like worse and it is scaring me. I’m making some changes – more exercise as in walking and gardening (neither of which was done from Saturday to yesterday because of the cold weather). Today it is still too cold to do more than collect fresh flowers but I hope to get out for a walk. I am changing my diet slightly, but mainly starting to drink more water as I’m sure I’m dehydrated. Have also done some more research on the Internet and will see a nutritionist at the Health Planet for suggestions on supplements to help.
And do some meditation regularly and other stress reduction things. Plus get more sleep. Eliminate some stuff from my life and postpone some.
All this may be very well. But God will have to do his part, i.e. stop sending me so many problems in all areas to deal with. And send me some more money to ease the financial burden. The latter is starting to happen. But the first part has to happen or all the lifestyle changes in the world may not be enough. I don’t have the good fortune to have a partner to help with things so the burden of all falls on me. Lessening it would be very helpful.
That’s my take anyway.
Only Child Writes